Welcome to Blue Nile Online Returns

Items $2,000 or below can be returned online or you can contact us directly for items priced over $2,000. Blue Nile accepts merchandise returns via mail only.

Online Returns do not apply to the following items:

  1. International returns.
  2. Non-USD currencies.
  3. Item(s) shipped over 30 days ago.
  4. Individual purchases over $2,000.
  5. Exchanges, repairs, or resizing.
  6. Items that became damaged or defective after delivery.
  7. Engraved items (rings excluded).
For assistance with these items (e.g. items over $2,000, exchanges, repairs, resizes, or to report as damaged or defective) please contact a Blue Nile Diamond and Jewelry Consultant at 1-800-242-2728. For more details on why an item cannot be returned online, read our Return Policy.


If you are the original cardholder or purchaser, start here to initiate a refund which will be credited back to your original payment method.

Return Purchase


If you are the recipient of a gift from Blue Nile, start here to initiate a gift certificate which will be emailed to you once your return has been received and processed.

Return Gift


To check the status of your returned item, start here.

Return Status