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Need Help? We're here for you 24/7. Each of our non-commissioned experts offer diamond jewelry guidance and possess a passion for customer service.

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Other Inquiries

Have a specific question? Please email or 

Want to see a diamond in person? View our store locations and make an appointment. 

More Questions? See our common question topics below, or check out our full list of FAQs

Schedule An Appointment

Select from the available options within the booking window and confirm your details once the appointment is submitted you will receive a confirmation and further details.

Want to visit one of our stores? Book a Showroom Appointment

Cleaning & Inspections

We offer complimentary cleaning and inspection services to ensure your rings stay in sparkling shape. It is recommended to have your ring inspected and cleaned every 6 months. Contact us to schedule your ring cleaning and inspection.

Common Questions


What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.

Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and diamond report number. Most other diamonds are also inscribed with their report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewelry Consultant at 1-888-565-7641 or 1-800-242-2728.

What if I can't find the diamond I want on your site?
Please call 1-888-565-7641 to speak with an expert Diamond and Jewelry Consultant about a special order diamond.

Can I view a loose diamond I purchased before it’s set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.

Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future. 

Engagement Rings and Custom Jewelry

What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewelry Consultant at 1-888-565-7641 or 1-800-242-2728 to arrange your free ring resizing.

Will you create a custom piece of jewelry for me or make a small change?
Blue Nile's diamond and jewelry experts will help you create exactly what you want, simply call 1-888-565-7641.

Can you help me keep the engagement ring a surprise?
Since jewelry is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewelry Consultant at 1-888-565-7641 for any special requests.


Will I be charged sales tax?
Blue Nile collects sales tax on orders shipped to addresses within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming. Sales tax within each of these states may vary based on the final destination of the package.

Can I buy from you if I live outside the United States?
We are proud to ship to 40 different countries and regions around the globe. View our International Shipping page for the full list of countries and regions.

What payment methods do you accept?
For your convenience, we offer credit cards, bank wires, gift certificates, financingand other payment methods.

1Restrictions apply. Click here for details.

Are your prices flexible?
Blue Nile offers certified diamonds and fine jewelry at prices significantly below traditional retail with the highest quality standards in the industry.

Shipping and Delivery

Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. Please contact a customer service representative for more information on Saturday delivery options.

International Phone Numbers

Note: Please ensure you're using applicable country codes when dialing internationally.

Canada - 888 565 7609

Ireland - 1800 337 744

Netherlands - 0800 0222419

Germany - 0800 1816543

Romania - 0800 360 225

Spain - 900 751 095

Sweden - 020 12 76 01

Australia - 1800 425 022

Hong Kong (SAR) - 800 905 804

Japan - 0800 170 7887

Macau (SAR) - 853 6262 6384

New Zealand - 800 440782

Singapore - 800 852 3878

Taiwan (R.O.C.) - 00801 14 7055

For all other regions – you can reach us at +1(NA) 206-336-7905, or chat with us online now.

United States

English - 800-242-2728

Español - 866-441-9149