Changes & Cancellations Policy
We understand that plans can change and will do our best to accommodate change and cancellation requests whenever possible. Change or cancellation availability may vary based on the item purchased and the order’s production, customization, modification, fulfillment, or shipment status at the time the request is received.
What Constitutes a Change?
A change is any customer-requested modification to an order after it has been placed. Changes may include, but are not limited to, ring size adjustments; the addition, removal, or modification of engraving; updates to product specifications; material substitutions, including changes to metal type, gemstones, or diamond specifications; and modifications to design features or customization details. All requests are subject to order status, production timelines, and the terms of this policy.
Fast Ship, Same Day, and Next Day Delivery Items
Orders for items designated as Fast Ship, Same Day, or Next Day Delivery cannot be changed or canceled once payment has been processed. Shipping address updates are subject to verification and approval and may be requested at any time before the order ships.
Made-to-Order, Custom Orders, and Upgrades
Changes or cancellations may be requested within 24 hours of order payment. To initiate a change or cancellation request, please contact our Customer Service team at 1-800-242-2728.
After the 24-hour period, or once production, customization, modification, or fulfillment activities have begun, change and cancellation requests may not be permitted.
Production Timeline Impact
Any approved changes to an order, including ring sizing updates, engraving modifications, material substitutions, or design changes, may extend the estimated production and delivery timeline.
Required Information
When contacting Customer Service, please be prepared to provide the order number, customer name and contact information for the original order. Customer Service may also request item details, the specific change or cancellation being requested, the reason for the request, and any required supporting details such as updated ring size, engraving text, material preference, shipping address, or other product specifications.
Shipping Address Updates
Shipping address update requests may be submitted at any time prior to shipment by contacting our Customer Service team at 1-800-242-2728. Once an order has shipped, shipping address changes can no longer be accommodated. Shipping address changes are subject to verification and approval.
Additional Information
While we will make every effort to accommodate change and cancellation requests, requests received after production, customization, modification, or fulfillment activities have begun may be denied. Submitting a request does not guarantee approval. Custom orders are considered special-order items and are non-refundable once customization or production has started.
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