Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the Blue Nile e-mail list. Sign up at subscription status page
. We also offer a 1.5% discount on bank wire transactions.
Why don't I see discounts on your loose diamonds?
We at Blue Nile are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a price match program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor's price.
How is my order packaged?
For standard orders within the U.S., we ship using secure, non-descript packaging material. Inside, you'll see Blue Nile's elegantly branded gift packaging - ideal for gifting or personal storage. See additional shipping options here
I'm giving this as a gift. What are my options as I place my order?
For that extra personal touch, we recommend personalized engraving. It's available on most of our rings and all engraving-friendly items. We also offer polishing cloths, our own professional jewelry cleaner, and complimentary gift cards (plain or customized). You may also request a gift receipt.
Can I track my order?
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by viewing your Order Status page
Do you collect sales tax when shipping to my state?
What are the duties and taxes?
For U.S. orders, we currently collect sales tax for orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming.
Do you offer financing?
*Restrictions apply .
Can I pay using a combination of bankcard and financing?
Yes. First, apply for the Blue Nile credit card to determine your credit limit. Then call us and we'll be happy to assist you with options for combining payments. Payment information can only be taken by phone.
I applied for financing but my purchase was not authorized. Do you know why?
For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you'll receive a letter from the financing company with further information.
Do you offer a warranty on the jewelry I purchase from Blue Nile?
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
How do I best care and maintain my new jewelry purchase?
We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear. We only ask that you cover the shipping and insurance to safely transport the ring to our facility. And as a gesture of gratitude for choosing Blue Nile, we'll cover the shipping back to you.
How can I safeguard my purchase against damage, theft, or a loss?
We recommend that you contact an independent insurer such as Jewelers Mutual - for more information: https://www.bluenile.com/services/insurance
- or make arrangements with your homeowners' or renters' insurance carrier.
Helpful hint: Compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (E.g. "What happens if all my valuable jewelry gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewelry is safely insured will give you peace of mind – and satisfaction in knowing you're protected.
Diamonds and Diamond Jewelry
My ring is defined as a "special order." Why am I asked to call Customer Service to complete the sale?
The ring you have chosen requires a longer lead time (4-6 weeks) and must be ordered specifically for you. These are often final sale items and prices can fluctuate depending on specific criteria required in order to customize the ring. Talk with one of our diamond and jewelry experts to get a quote within 2-5 business days.
When is the best time to buy a diamond?
Diamond prices are determined by unpredictable fluctuations in the market which can happen at any time without warning. So, fiscally speaking, it's anyone's guess. But if you‘re currently in the market for a diamond, and you've chosen one but are reluctant to finalize the purchase, contact us within 72 hours and we'll lock in the price for you. However, in all fairness, we reserve the right to correct pricing errors if - and when - they occur.
Helpful hint: If you happen to find a diamond that is very similar to another (but priced lower) - and you wish to prevent a savvy visitor to our site who will identify it and purchase it quickly - we recommend that you ask us to place it on a 48-hour reserve.
Why do nearly identical diamonds differ in price?
We're constantly sourcing diamonds to offer the finest quality at the most competitive prices. In the industry, prices are based on suppliers' buying power and market conditions at the time of sourcing. We price our diamonds based on our cost, not the current market or solely by its quality and size. And regardless of how competitively a diamond is priced at Blue Nile, we always pass the savings onto you.
Helpful hint: Select customers tend to quickly identify the best values of a seemingly identical diamond. So if you are interested in a diamond that appears to be of a higher value, call one of our diamond experts to review its characteristics. If the diamonds are virtually the same - yet one's value stands out from the other - they tend to sell fast. If you request additional time to decide, our diamond experts will grant you a (no-obligation) 24 or 48-hour hold on the diamond in question.
Are your ring settings available without a center stone?
Yes. Many of our ring settings are available for purchase, except designer styles or those with integrated heads that secure the diamond such as Halo settings, bezel rings, and three-stone rings. Please note: We do not size blank settings, and they can only be accepted for return within 30 days (in unaltered and in original condition). For additional information on which settings are available, contact a Blue Nile representative.
What is your ring resize policy?
We provide complimentary resizing for Build Your Own Rings™, and Diamond Bands when within the manufacturer's recommended sizing range, during the first year. Simply contact a Diamond & Jewelry Consultant at 1-800-242-2728
to arrange for your free resize.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands, some silver rings, or rings with alternative metals such as Tungsten cannot be resized. We are happy to exchange your ring for another size within 30 days of purchase. It is important to note that should you opt for an exchange, your new ring may contain a different number of gemstones, diamonds, or a reduction or increase in precious metal weight which may cause a change in the price.
Do you have a diamond price guarantee policy?
Yes. We have a diamond price guarantee
verification program to provide you with the confidence that you're receiving the best price on your purchase. This free program lets you compare the price of a competitor's diamond against a matching diamond at Blue Nile.