At Blue Nile, our commitment to service excellence extends to expert guidance assisting with special orders and, where possible, custom modifications to engagement and (select) fine jewellery pieces available for purchase on our site. We are happy to work with you to bring your vision to life, provided that the design is within our production capabilities and meticulous standards of craftsmanship.
- Special orders are crafted to meet your stated specifications and as such are all sales final, ineligible for return or refund.
- Payment in full is required upon approval of design.
- Computer Aided Designs (CAD), when available, are subject to a non-refundable fee and two complementary revisions.
- Once designs are approved and payment collected, cancellations and changes cannot be accepted.
- Special Order quotes are valid for two weeks. Outside of two weeks, pricing is subject to change.
- Most custom designs, once approved, are completed within a 8-12 week timeframe.
- Special order items are available for Blue Nile purchased diamonds only.
Customer satisfaction is our goal, however, Blue Nile reserves the right to decline custom designs.