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Limited Lifetime Warranty
At Blue Nile, we stand behind our jewelry and warrant against manufacturing defects for as long as you own your jewelry. If, at any point, you believe your jewelry has a manufacturing defect, you may return it to us for inspection. If we determine your jewelry has failed due to a defect in materials or workmanship, we will repair your jewelry at no cost to you. If we cannot repair your jewelry for any reason, we reserve the option to replace the jewelry with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost
This Limited Lifetime Warranty does not cover:
· Lost, chipped or damaged diamonds or gemstones
· Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
· Loss, theft, or mysterious disappearance
· Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition or as provided by the care instructions
· Variations in materials, color, and other natural characteristics
Complimentary Services
Free Cleaning, Inspection, and Prong Tightening
Blue Nile offers free cleaning, inspection, and prong tightening services on your Blue Nile jewelry purchase for as long as you own your jewelry. Other repairs may also be available at your cost. To help prevent stone loss and extend the life of your jewelry, we recommend having your jewelry cleaned and inspected every six months or if it undergoes any trauma.
Free Ring Resizing
For up to one year from your Blue Nile ring purchase, we will provide a one-time free ring resizing, up or down two sizes if the design permits such sizing. This offer excludes eternity bands, tension rings, rings made of alternative metals, such as stainless steel, tungsten carbide, and tantalum, and any other ring that cannot be resized due to ring design or materials.
Conditions And Exclusions
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable. Unauthorized repair, modification or alteration performed by any person or entity other than Blue Nile void the Limited Lifetime Warranty. Blue Nile reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.
Shipping fees are the responsibility of the purchaser. U.S. customers may Contact Us to purchase an insured shipping label. Please Contact Us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.