Blue Nile Limited Lifetime Warranty Jewelry Protection
Key Takeaways:
• Free cleaning, inspections, and prong tightening services
• Free ring resizing services
• Free repair services due to manufacturing defects
At Blue Nile, we stand behind the quality of our jewelry. As long as you own your jewelry, we warrant against manufacturing defects.
If you believe your jewelry has a manufacturing defect, you may return it to us for inspection at any time. If we determine that your jewelry has a defect in materials or workmanship, we will repair it at no cost to you.
If we cannot repair your jewelry for any reason, we may offer to replace the jewelry with a similar item or issue a merchandise credit at our discretion. If we determine that a manufacturing defect did not cause the damage, we will notify you and let you know if you can receive repair services at your cost.
Contact Us about Your Warranty
When you purchase with Blue Nile, your warranty covers:
• Replacement
• Manufacturer defects
• Returns
• Repair
Shipping fees are the responsibility of the purchaser. U.S. customers may contact us to purchase an insured shipping label. Please contact us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.
Your jewelry deserves industry-leading coverage for peace of mind. We offer advanced coverage options for those looking to maximize their jewelry’s coverage.
• Lost, chipped or damaged diamonds or gemstones
• Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
• Loss, theft, or disappearances
• Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition, as provided by the care instructions
• Variations in materials, color, and other natural characteristics
Unauthorized repair, modification or alteration performed by any person or entity other than Blue Nile voids the Limited Lifetime Warranty. Blue Nile repairs that aren't covered by the warranty may be available at your cost.
• Free cleaning: Cleaning your jewelry every six months is a healthy part of maintenance. We make it easy by offering free cleaning services to Blue Nile jewelry.
• Free inspection: If your jewelry undergoes any physical or environmental damage, we recommend sending it to Blue Nile for a complimentary inspection. Our diamond experts can inspect your jewelry and offer preventive measures to keep it looking stunning.
• Free prong tightening: Over time, the prongs holding stones in place on your jewelry can shift and loosen. Use our free prong tightening services to ensure your jewelry stays in place.
• Complimentary ring resizing: We can resize rings if you purchased your Blue Nile ring within the last year, you haven’t previously resized your ring and the new size is one or two sizes up or down from the original size
Resize Your Ring Today
• JM Care 3-Year Protection Plan: This upgraded plan offers all the services in our free warranty plan, plus perks like polishing, advanced repair, recentering, cracked band repairs, and more.
• JM Care Plan Lifetime Protection Plan: This plan includes everything in the 3-year plan for life.
• Use our free cleaning services every six months to prevent buildup that can scratch your jewelry or loosen prongs.
• Send your ring in for a complimentary ring resizing if you find it does not fit within the first year to prevent looseness, misplacement and potential loss.
• Send your jewelry to our diamond experts for inspection and prong tightening every six months.
• When not wearing your jewelry, designate a dedicated place for storing it.
• Avoid wearing our jewelry when doing high-impact activities.
• Visually inspect your jewelry for signs of natural wear and tear.
• Remove jewelry when exposed to harsh chemicals or extreme temperatures.
Contact Blue Nile
• Free cleaning, inspections, and prong tightening services
• Free ring resizing services
• Free repair services due to manufacturing defects
At Blue Nile, we stand behind the quality of our jewelry. As long as you own your jewelry, we warrant against manufacturing defects.
If you believe your jewelry has a manufacturing defect, you may return it to us for inspection at any time. If we determine that your jewelry has a defect in materials or workmanship, we will repair it at no cost to you.
If we cannot repair your jewelry for any reason, we may offer to replace the jewelry with a similar item or issue a merchandise credit at our discretion. If we determine that a manufacturing defect did not cause the damage, we will notify you and let you know if you can receive repair services at your cost.
Contact Us about Your Warranty
What the Warranty Covers
Our high standards for quality jewelry mean we offer a Blue Nile Limited Lifetime Warranty that covers all of the essentials for protecting and caring for your jewelry.When you purchase with Blue Nile, your warranty covers:
• Replacement
• Manufacturer defects
• Returns
• Repair
Conditions and Exclusions
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable. Blue Nile reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.Shipping fees are the responsibility of the purchaser. U.S. customers may contact us to purchase an insured shipping label. Please contact us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.
Your jewelry deserves industry-leading coverage for peace of mind. We offer advanced coverage options for those looking to maximize their jewelry’s coverage.
What the Warranty Does Not Cover
Some features are not eligible for the Limited Lifetime Warranty:• Lost, chipped or damaged diamonds or gemstones
• Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
• Loss, theft, or disappearances
• Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition, as provided by the care instructions
• Variations in materials, color, and other natural characteristics
Unauthorized repair, modification or alteration performed by any person or entity other than Blue Nile voids the Limited Lifetime Warranty. Blue Nile repairs that aren't covered by the warranty may be available at your cost.
Blue Nile Warranty Complimentary Services
The Blue Nile warranty includes free maintenance services for as long as you own the jewelry:• Free cleaning: Cleaning your jewelry every six months is a healthy part of maintenance. We make it easy by offering free cleaning services to Blue Nile jewelry.
• Free inspection: If your jewelry undergoes any physical or environmental damage, we recommend sending it to Blue Nile for a complimentary inspection. Our diamond experts can inspect your jewelry and offer preventive measures to keep it looking stunning.
• Free prong tightening: Over time, the prongs holding stones in place on your jewelry can shift and loosen. Use our free prong tightening services to ensure your jewelry stays in place.
• Complimentary ring resizing: We can resize rings if you purchased your Blue Nile ring within the last year, you haven’t previously resized your ring and the new size is one or two sizes up or down from the original size
Resize Your Ring Today
Upgraded Protection Plans
Your jewelry deserves industry-leading coverage for peace of mind. That’s why we partner with Jeweler’s Mutual to offer you advanced coverage options. Here are a few upgrades to consider for your jewelry’s ultimate protection:• JM Care 3-Year Protection Plan: This upgraded plan offers all the services in our free warranty plan, plus perks like polishing, advanced repair, recentering, cracked band repairs, and more.
• JM Care Plan Lifetime Protection Plan: This plan includes everything in the 3-year plan for life.
Tips to Protect Jewelry from Damage, Theft, or Loss
We want our high-quality jewelry’s limited warranty to truly last you a lifetime. Follow these tips to help ensure your Blue Nile jewelry remains eligible for warranty services.• Use our free cleaning services every six months to prevent buildup that can scratch your jewelry or loosen prongs.
• Send your ring in for a complimentary ring resizing if you find it does not fit within the first year to prevent looseness, misplacement and potential loss.
• Send your jewelry to our diamond experts for inspection and prong tightening every six months.
• When not wearing your jewelry, designate a dedicated place for storing it.
• Avoid wearing our jewelry when doing high-impact activities.
• Visually inspect your jewelry for signs of natural wear and tear.
• Remove jewelry when exposed to harsh chemicals or extreme temperatures.
Contact Blue Nile