30-DAY MONEY BACK GUARANTEE

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days. Personalized gemstones collection & clearance items are not eligible for return.

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed. 

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-800-242-2728. Please retain all packing materials unless instructed otherwise by Blue Nile. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Blue Nile is not responsible for lost or damaged returned shipments. 

Our commitment to you does not end at delivery. We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days from the shipment date, for a full refund or exchange - no questions asked. All items must be in original condition and contain all original packaging and all other documentation including laboratory grading report certificate, if any.

*Personalized jewelry, custom orders, engraved items, items re-sized after initial purchase, Diamond Upgrade program purchases, Clearance, and “Final Sale" items are not eligible for return or exchange.

Eligible rings receive one free resize, up or down two sizes, within 6 months of purchase if the design permits.

Eternity bands, tension rings, rings made of alternative metals such as stainless steel, tungsten carbide and tantalum, and other rings that can’t be resized due to design or materials, which may include milgrain or ornate bands and some silver rings, cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool. 

1. Select your carrier and initiate your return. 

If returning within 30 days, a shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorization (RMA) number that must be clearly written on the outside of the shipping box you are returning. Simply print the label and affix to the outside top portion of the box. We offer the following options to initiate your return: 

3. Insuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. If using our complimentary return service, the shipping label emailed to you includes insurance protection. If you are not using our complimentary service (ex. return label quota already met, or returning for resizing, cleaning, or repairs outside of 30 days), shipping fees are your responsibility. U.S. customers can contact customer service to purchase a fully insured return shipping label.

Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Please allow five to 15 business days for this process to complete. 

If you are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Returned orders with bank wire as the original payment method will be refunded via bank wire or ACH payment. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. 

Please note that after a significant holiday, heavier return volumes can double the normal return processing times. 

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment. 

We will do our best to accommodate change and cancellation requests whenever possible. Fast Ship, Same Day, and Next Day Delivery orders cannot be changed or canceled once payment has been processed.

For made-to-order, custom, and upgrade orders, changes or cancellations may be requested within 24 hours of payment by contacting our Customer Service team at 1-800-242-2728; requests may not be permitted after that period or once production, customization, or fulfillment has begun.

Approved changes may extend your delivery timeline. Shipping address updates may be requested any time before your order ships and are subject to verification and approval. Custom orders are non-refundable once customization or production has started. Submitting a request does not guarantee approval.

Check the status of your returned item on our Return Status page. 

Start your return from the My Orders section of your account, through chat on bluenile.com, at a Blue Nile Showroom, or by contacting Customer Service 7 days a week, 5 am to 2 am EST, at 1-800-242-2728 or service@bluenile.com.

Individual items may be returned for refund, resize, and some repairs. Please contact one of our experts at customer service for more information. For exchanges or repairs outside of 60-days please call a Service Specialist at 1-800-242-2728 for assistance.

Personalized jewelry, custom orders, engraved items, items resized after initial purchase, Diamond Upgrade Program purchases, clearance items and “Final Sale” items are not eligible for return or exchange. For made-to-order, custom and upgrade orders, you can request a change or cancellation within 24 hours of payment by contacting Customer Service at 1-800-242-2728. After that period, or once production has begun, requests may not be permitted.

Once a returned item passes our quality inspection and is fully processed for refund, it typically takes two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary. Bank wire refunds typically take seven to 10 business days after the return is processed. Returned orders with bank wire as the original payment method will be refunded via bank wire or ACH payment.

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped. Please note: Two complimentary returns are allowed per customer, per year.