At Blue Nile, our commitment to service excellence extends to expert guidance assisting with special orders and, where possible, custom modifications to engagement pieces available for purchase on our site. We are happy to work with you to bring your vision to life, provided that the design is within our production capabilities, design aesthetic, and high standards of craftsmanship. Customer satisfaction is our goal, however, Blue Nile reserves the right to alter, decline, or cancel special orders. Special orders are subject to these Special Order Terms (“Terms”) and the Blue Nile Policies. In case of a conflict between the Terms and the Policies, these Terms shall apply.