At Blue Nile, our commitment to service excellence extends to expert guidance assisting with special orders and, where possible, custom modifications to engagement pieces available for purchase on our site. We are happy to work with you to bring your vision to life, provided that the design is within our production capabilities, design aesthetic, and high standards of craftsmanship. Customer satisfaction is our goal, however, Blue Nile reserves the right to alter, decline, or cancel special orders. Special orders are subject to these Special Order Terms (“Terms”) and the Blue Nile Policies. In case of a conflict between the Terms and the Policies, these Terms shall apply.
Special Order Terms
To start the design process for your special order, please contact one of our diamond and jewellery experts. Our Diamond and Jewellery Consultant will go through the special order process and work with you to turn your ideas and inspiration into a design concept. Special orders are only available for diamonds purchased from Blue Nile, as these diamonds have passed stringent quality assurance standards. This preserves the integrity of the piece and ensures the finest Blue Nile quality.
Once the special order inquiry is received, we will assist with design details and provide a complimentary price quote with no obligation to order. Price quotes are valid for two weeks after they are sent and are subject to change after the two week period has expired. Upon your approval, a non-refundable deposit is required in order to initiate production. This deposit will be applied toward your final payment amount for your special order and may not be applied toward any other purchase from Blue Nile. Special orders are not eligible for any promotions or discounts. Deposits will be forfeited if a special order is not completed within three (3) months of Blue Nile receiving the deposit.
Upon receipt of the non-refundable deposit, we will provide you with a Computer Aided Design (CAD) of your order. The CAD offers a preview to the final end product.
Once you have reviewed the Computer Aided Design (CAD) and confirmed your design approval, we will request the balance of the final payment due and your order will be processed. Our master jewellers will then commence production and craft your one-of-a-kind design. Special orders are designed to meet Blue Nile’s stringent quality standards and are covered by Blue Nile’s Product Warranty. If there is confirmation of a material or structural integrity defect, we will provide the necessary services to ensure that the custom design is repaired or replaced, as appropriate, to meet our stringent quality assurance standards.
Most special orders are completed within a 8-12 week timeframe. We will use our best efforts to accommodate an expedited schedule; however, unforeseen delays in production may occur. All delivery dates and times are estimates only. Blue Nile shall not be liable for any special or consequential damages that result from delay in delivery.
Please confirm the ring size before finalizing the special order. Blue Nile will only be able to accommodate resizing requests in very limited circumstances. Ability to resize is determined by various factors such as, ring width, ring style and metal type, for example. For assistance in determining ring size, see our Ring sizing tips. If you are unsure of or do not know the correct ring size, we can send you a complimentary free ring sizer upon request. If you request a change after payment has been received, it will be subject to a change fee of 10% of the total payment amount for the setting, excluding taxes.
Due to the labour involved with crafting special orders to desired specifications, all pieces created for special orders are final sale and are ineligible for return or refund. Loose diamonds will be subject to the standard Blue Nile return policy.
Blue Nile will not accept any design that we reasonably believe may violate another designer’s copyright in our sole discretion. We reserve the right to display special order designs on our website and for any appropriate marketing purposes as determined in our sole discretion. Blue Nile owns all intellectual property in the special order designs.
For more information our diamond and jewellery experts are available 24/7 to help you find the perfect jewellery at 1-800-425-022.