Will you create a custom piece of jewellery for me or make a small change?
Blue Nile's expert Diamond and Jewellery Consultants will help you create exactly what you want, simply call 800-852-3878.
What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and GIA report number. Most other diamonds are also inscribed with the GIA report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at firstname.lastname@example.org or 800-852-3878.
What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at email@example.com or 800-852-3878 to arrange your free ring resizing.
Can I buy from you if I live outside the United States?
We are proud to ship to more than 40 countries around the globe. View our International Shipping page for the full list of countries.
What if I can't find the diamond I want on your site?
Please call 800-852-3878 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
Can I view a loose diamond I purchased before it’s set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
What payment methods do you accept?
For your convenience, we offer the following payment methods:
- Credit cards: Visa, MasterCard, or American Express credit card.
- Bank wire: Arrange payment through your bank and receive a 1.5% discount.
- PayPal (USD orders only).
- Gift certificates may only be used for orders in US dollars.
- See our international payment methods.
We do not sell or accept gift certificates on www.bluenile.com.
Will I be liable for my diamond or jewellery while it is being shipped?
Asset Protection will be provided by a premier global insurance company for orders shipped internationally. A fee of 0.24% of the value of your order will be applied during the checkout process. This protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.
Can you help me keep the engagement ring a surprise?
Are your prices flexible?
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
How can I subscribe or unsubscribe from the Blue Nile subscription list?
Can I upgrade my diamond in the future?