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Other Inquiries
- Have a specific question? Please email diamondexpert@bluenile.com or jewelleryspecialist@bluenile.com
- Check your gift card balance.
- More Questions? See our common question topics below, or check out our full list of FAQs.
Schedule An Appointment
Select from the available options within the booking window and confirm your details Once the appointment is submitted you will receive a confirmation and further details.
Cleaning & Inspections
We offer complimentary cleaning and inspection services to ensure your rings stay in sparkling shape. It is recommended to have your ring inspected and cleaned every 6 months. Contact us to schedule your ring cleaning and inspection.
Common Questions
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What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and GIA report number. Most other diamonds are also inscribed with the GIA report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at 00853-6262-6384 or 00853-6262-6384.
What if I can't find the diamond I want on your site?
Please call 00853-6262-6384 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
Can I view a loose diamond I purchased before it’s set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future.
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What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at 00853-6262-6384 or 00853-6262-6384 to arrange your free ring resizing.
Will you create a custom piece of jewellery for me or make a small change?
Blue Nile's diamond and jewellery experts will help you create exactly what you want, simply call 00853-6262-6384.
Can you help me keep the engagement ring a surprise?
Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant at 00853-6262-6384 for any special requests.
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Will I be charged sales tax?
Blue Nile collects sales tax on orders shipped to addresses within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming. Sales tax within each of these states may vary based on the final destination of the package.
Can I buy from you if I live outside the United States?
We are proud to ship to 40 different countries and regions around the globe. View our International Shipping page for the full list of countries and regions.
What payment methods do you accept?
For your convenience, we offer credit cards, bank wires, gift certificates, financing and other payment methods.
- See our United States Payment Methods.
- See our International Payment Methods.
Are your prices flexible?
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
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Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. Please contact a customer service representative for more information on Saturday delivery options.
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