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Other Inquiries
- Have a specific question? Please email diamondexpert@bluenile.com or jewelleryspecialist@bluenile.com
- Check your gift card balance.
- More Questions? See our common question topics below, or check out our full list of FAQs.
Schedule An Appointment
Select from the available options within the booking window and confirm your details Once the appointment is submitted you will receive a confirmation and further details.
Cleaning & Inspections
We offer complimentary cleaning and inspection services to ensure your rings stay in sparkling shape. It is recommended to have your ring inspected and cleaned every 6 months. Contact us to schedule your ring cleaning and inspection.
Common Questions
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What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and GIA report number. Most other diamonds are also inscribed with the GIA report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at 001-206-336-7905 or 001-206-336-7905.
What if I can't find the diamond I want on your site?
Please call 001-206-336-7905 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
Can I view a loose diamond I purchased before it’s set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future.
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What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at 001-206-336-7905 or 001-206-336-7905 to arrange your free ring resizing.
Will you create a custom piece of jewellery for me or make a small change?
Blue Nile's diamond and jewellery experts will help you create exactly what you want, simply call 001-206-336-7905.
Can you help me keep the engagement ring a surprise?
Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant at 001-206-336-7905 for any special requests.
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Will I be charged sales tax?
Blue Nile collects sales tax on orders shipped to addresses within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming. Sales tax within each of these states may vary based on the final destination of the package.
Can I buy from you if I live outside the United States?
We are proud to ship to 40 different countries and regions around the globe. View our International Shipping page for the full list of countries and regions.
What payment methods do you accept?
For your convenience, we offer credit cards, bank wires, gift certificates, financing4 and other payment methods.
- See our United States Payment Methods.
- See our International Payment Methods.
Are your prices flexible?
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
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Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. Please contact a customer service representative for more information on Saturday delivery options.
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Español 00 1-206-336-7905 Finland - Français 00 1-206-336-7905 France 00 1-206-336-7905 France - Español 00 1-206-336-7905 France - Français 00 1-206-336-7905 Germany 0800 1816543 Germany - Español 0800 1816543 Germany - Français 0800 1816543 Greece 00 1-206-336-7905 Greece - Español 00 1-206-336-7905 Greece - Français 00 1-206-336-7905 Guam 1 800-242-2728 Guam - Español 866-441-9149 Guam - Français 1 866-441-9150 Guam - 日本語 1 800-242-2728 Hong Kong (SAR) 800-905-804 Hong Kong (SAR) - Español +1 206 336 7914 Hong Kong (SAR) - Français +1 206 336 7913 Hong Kong (SAR) - 日本語 800-905-804 Hong Kong (SAR) - Chinese 800-905-804 Hungary 00 1-206-336-7905 Hungary - Español 00 1-206-336-7905 Hungary - Français 00 1-206-336-7905 India Ireland 1800 337 744 Ireland - Español 1800 337 744 Ireland - Français 1800 337 744 Italy 00 1-206-336-7905 Italy - Español 00 1-206-336-7905 Italy - Français 00 1-206-336-7905 Japan 0 800 170 7887 Japan - Español +1 206 336 7914 Japan - Français +1 206 336 7913 Japan - 日本語 0 800 170 7887 Latvia 00 1-206-336-7905 Latvia - Español 00 1-206-336-7905 Latvia - Français 00 1-206-336-7905 Lithuania 00 1-206-336-7905 Lithuania - Español 00 1-206-336-7905 Lithuania - Français 00 1-206-336-7905 Luxembourg 00 1-206-336-7905 Luxembourg - Español 00 1-206-336-7905 Luxembourg - Français 800-8-8076 Macau (SAR) 00 853 6262 6384 Macau (SAR) - Español +1 206 336 7914 Macau (SAR) - Français +1 206 336 7913 Macau (SAR) - 日本語 00 853 6262 6384 Country Prefix Telephone Macau (SAR) - Chinese 00 853 6262 6384 Malta 00 1-206-336-7905 Malta - Español 00 1-206-336-7905 Malta - Français 00 1-206-336-7905 Mexico 800 681 8179 Mexico - Español 800 681 6717 Mexico - Français +1 206 336 7913 Mexico - 日本語 800 681 8179 Netherlands 0800 0222419 Netherlands - Español 0800 0222419 Netherlands - Français 0800 0222419 New Zealand 0 800 440782 New Zealand - Español +1 206 336 7914 New Zealand - Français +1 206 336 7913 New Zealand - 日本語 0 800 440782 Northern Mariana Islands 1-800-242-2728 Northern Mariana Islands - Español 866-441-9149 Northern Mariana Islands - Français 1 866-441-9150 Northern Mariana Islands - 日本語 1-800-242-2728 Norway 00 1-206-336-7905 Norway - Español 00 1-206-336-7905 Norway - Français 00 1-206-336-7905 Poland 00 1-206-336-7905 Poland - Español 00 1-206-336-7905 Poland - Français 00 1-206-336-7905 Portugal 00 1-206-336-7905 Portugal - Español 00 1-206-336-7905 Portugal - Français 00 1-206-336-7905 Puerto Rico 800 242 2728 Puerto Rico - Español 877 246 9326 Puerto Rico - Français 1 866-441-9150 Puerto Rico - 日本語 800 242 2728 Romania 0800 360 225 Romania - Español 0800 360 225 Romania - Français 0800 360 225 Singapore 800 852 3878 Singapore - Español +1 206 336 7914 Singapore - Français +1 206 336 7913 Singapore - 日本語 800 852 3878 Singapore - Chinese 800 852 3878 Slovakia 00 1-206-336-7905 Slovakia - Español 00 1-206-336-7905 Slovakia - Français 00 1-206-336-7905 Slovenia 00 1-206-336-7905 Slovenia - Español 00 1-206-336-7905 Slovenia - Français 00 1-206-336-7905 South Korea Spain 900 751 095 Spain - Español 900-838340 Spain - Français 900 751 095 Sweden 020-12 76 01 Sweden - Español 020-12 76 01 Sweden - Français 020-12 76 01 Switzerland 00 1-206-336-7905 Switzerland - Español 00 1-206-336-7905 Switzerland - Français 0 800 802 531 Taiwan Region 00801 14 7055 Taiwan Region - Español +1 206 336 7914 Taiwan Region - Français +1 206 336 7913 Taiwan Region - 日本語 00801 14 7055 Taiwan Region - Chinese 00801 14 7055 United Arab Emirates (Dubai Only) - العربية 800 0353 0016 United Arab Emirates (Dubai Only) 800 0353 0016 United Arab Emirates (Dubai Only) - Español +1 206 336 7914 United Arab Emirates (Dubai Only) - Français +1 206 336 7913 United Arab Emirates (Dubai Only) - 日本語 800 0353 0016 United Kingdom 0800 098 8541 United Kingdom - Español 0800 098 8541 United Kingdom - Français 0800 098 8541 United States 1 800-242-2728 United States - Español 866-441-9149 United States - Français 1 866-441-9150 United States - 日本語 1 800-242-2728 United States - Chinese 1 800-242-2728 Virgin Islands 800 242 2728 Virgin Islands - Español 877 871 4826 Virgin Islands - Français 877 526 6226 Virgin Islands - 日本語 800 242 2728