What is your return policy?
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.
We have free extended holiday returns, too. To ensure your recipients love their holiday gifts, orders shipped between November 15 through December 15 may be returned through January 15, free of charge and no questions asked. Our regular 30-day return policy resumes on December 15.
What cannot be returned within 30 days?
Engraved jewellery items, other than rings, may not be returned. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program may not be returned for credit. All Blue Nile engraved rings may be returned for credit, but the engraving fee will not be refunded. The removal of Blue Nile engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return.
Can I process the return online?
No. This feature is not available outside of the U.S.
Can I return an item that was given to me as a gift?
Yes, Blue Nile is happy to exchange your item for merchandise credit within 30 days of purchase for an item of equal or greater value. You pay the difference if the new value is greater than the return value..
Will the buyer of my returned gift know that it was returned?
No, we will not alert the buyer that the gift was returned.
Am I required to use Blue Nile's return shipping method?
No. You may choose any carrier you prefer, but we highly recommend that you insure the shipment - particularly on items valued at C$500 or higher.
Do I pay the return shipping costs?
No. Our commitment to you includes free returns within the 30-day return period.
How should I package my return for shipping?
Call Blue Nile, and we'll send you an e-mail that walks you through correct packaging procedures.
How long will it take Blue Nile to process my merchandise return?
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Will I be notified during the merchandise returns process?
Yes. Once your package arrives at Blue Nile, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my return credit?
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Will Blue Nile update me during the return process?
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
Can I track the status of my return?
Yes. Go to Return Status to check the status of your delivery in real time.
Can I do a "rush order" on my return?
Yes, you may choose to do FedEx Overnight Delivery which will significantly speed up the process. Expect shipping charges much higher than FedEx Ground shipping.