Will you create a custom piece of jewellery for me or make a small change?
At this time we do not alter our jewellery. However, you can combine your choice of settings and certified diamonds to create a unique ring, pendant or earrings.
Do you sell fancy colour diamonds?
What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. If the certificate is not with your return, you will be charged a replacement fee.
Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and GIA report number. Most other diamonds are also inscribed with the GIA report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at email@example.com or 1-888-565-7609.
What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at firstname.lastname@example.org or 1-888-565-7609 to arrange your free ring resizing.
What if I can't find the diamond I want on your site?
Please call 1-888-565-7609 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
What payment methods do you accept?
All our charges are in Canadian dollars (C$). For your convenience, we offer the following payment methods:
- Credit cards: Visa, MasterCard, and American Express issued through any US or Canadian bank.
- Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of C$750 or more.
- See our international payment methods.
Will I be liable for my diamond or jewellery while it is being shipped?
We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Blue Nile orders, regardless of any signature waivers you may have with FedEx®.
Can you help me keep the engagement ring a surprise?
Are your prices flexible?
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
How can I subscribe or unsubscribe from the Blue Nile subscription list?
Can I upgrade my diamond in the future?