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Returns Are Free
Our commitment to you does not end at delivery. We offer the following services to make your return experience as pleasant as possible:
Hassle-Free 30-Day Returns
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days from the shipment date, for a full refund or exchange - no questions asked. All items must be in original condition and contain all original packaging and all other documentation including laboratory grading report certificate, if any.
Please note that personalized jewelry, custom orders, engraved items, items re-sized after initial purchase, Diamond Upgrade program purchases, Clearance, and “Final Sale" items are not eligible for return or exchange.
Free Shipping
You'll get a free return shipping label sent to your email for orders returned or exchanged within 30 days from when they were shipped.
Insured And Secure
Our free return label provides insurance coverage for your item.
Start Your Return
To initiate a return or a resize, please do one of the following:
Chat with us: Open a Chat on bluenile.com, enter your order number and ask to start a return. You will be directed to your order to initiate a return or resize.
Use my account: log into your online account and go to the “My Orders” section to set up your return (resize or repair). https://www.bluenile.com/login
Create an account from your order: if you do not yet have an online account, you can create one using the same email address used for your purchase. Upon logging into your online account visit the “My Orders” section to set up your return (resize or repair).
Call or email us: You may also contact our Customer Service department 7 days a week, 7am-12am EST for assistance (tel:+1-800-242-2728, service@bluenile.com), we are here to help.
If you are located within the US, you will immediately be able to download your fully insured return label and instructions on how to return your item back to us. Please note all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you.
If you are outside of the US, your return airway bill (the international shipping document) and return shipping instructions will be emailed to you within 1-2 business days.
Check Your Return Status
Should you wish to check the status of your return, please visit our Return Status page.
Two complimentary returns are allowed per customer, per year. For further details, please visit our Return Policies page.