Welcome To Blue Nile Online Returns
Customers based in the United States can return their orders online.
Online Returns do not apply to the following items:
1. International returns.
2. Non-USD currencies.
3. Item(s) shipped over 30 days ago.
4. Exchanges
5. Items that became damaged or defective after delivery.
6. Engraved items (rings excluded).
For assistance with these items (e.g. exchanges, repairs, resizes, or to report as damaged or defective), please contact a Blue Nile Diamond and Jewelry Consultant at 1-800-242-2728. For more details on why an item cannot be returned online, read our Return Policy.
NEW RETURN
If you are the original cardholder or purchaser, please contact one of our experts at customer service to initiate a refund which will be credited back to your original payment method.
RETURN GIFT
If you are the recipient of a gift from Blue Nile, please contact one of our experts at customer service to initiate a gift certificate, which will be emailed to you once your return has been received and processed.
RETURN STATUS
To check the status of your returned item, please contact one of our experts at customer service.