We offer an extended return policy through the holidays starting November 15th. Items $500 or below can be returned online or you can contact us directly for items priced over $500. Items must be in original condition and cannot be engraved. Please note the customer must pay for return postage.* Blue Nile accepts merchandise returns via mail only. **Online Returns do not apply to the following items:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 30 days ago.
- Individual purchases over $500.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
- Engraved items (rings excluded).
For assistance with these items (e.g. items over $500, exchanges, repairs, resizes, or to report as damaged or defective) please contact a Blue Nile Diamond and Jewelry Consultant at 1 888-565-7641. For more details on why an item cannot be returned online, read our Return Policy. Recent online returns are shown below. To check the status of returns set up by other methods, click here to Check Return Status page.