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Limited Lifetime Warranty
At Blue Nile, we stand behind our jewelry and warrant against manufacturing defects for as long as you own your jewelry. If, at any point, you believe your jewelry has a manufacturing defect, you may return it to us for inspection. If we determine your jewelry has failed due to a defect in materials or workmanship, we will repair your jewelry at no cost to you. If we cannot repair your jewelry for any reason, we reserve the option to replace the jewelry with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost
This Limited Lifetime Warranty does not cover:
· Lost, chipped or damaged diamonds or gemstones
· Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
· Loss, theft, or mysterious disappearance
· Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition or as provided by the care instructions
· Variations in materials, color, and other natural characteristics
Complimentary Services
Free Cleaning, Inspection, and Prong Tightening
Blue Nile offers free cleaning, inspection, and prong tightening services on your Blue Nile jewelry purchase for as long as you own your jewelry. Other repairs may also be available at your cost. To help prevent stone loss and extend the life of your jewelry, we recommend having your jewelry cleaned and inspected every six months or if it undergoes any trauma.
Free Ring Resizing
For up to one year from your Blue Nile ring purchase, we will provide a one-time free ring resizing, up or down two sizes if the design permits such sizing. This offer excludes eternity bands, tension rings, rings made of alternative metals, such as stainless steel, tungsten carbide, and tantalum, and any other ring that cannot be resized due to ring design or materials.
Conditions And Exclusions
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable. Unauthorized repair, modification or alteration performed by any person or entity other than Blue Nile void the Limited Lifetime Warranty. Blue Nile reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.
Shipping fees are the responsibility of the purchaser. U.S. customers may Contact Us to purchase an insured shipping label. Please Contact Us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.
To initiate a return or a resize, please do one of the following:
Chat with us: Open a Chat on bluenile.com, enter your order number and ask to start a return. You will be directed to your order to initiate a return or resize.
Use my account: log into your online account and go to the “My Orders” section to set up your return (resize or repair). https://www.bluenile.com/login
Create an account from your order: if you do not yet have an online account, you can create one using the same email address used for your purchase. Upon logging into your online account visit the “My Orders” section to set up your return (resize or repair).
Call or email us: You may also contact our Customer Service department 7 days a week, 7am-12am EST for assistance (tel:+1-800-242-2728, service@bluenile.com), we are here to help.
If you are located within the US, you will immediately be able to download your fully insured return label and instructions on how to return your item back to us. Please note all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you.
If you are outside of the US, your return airway bill (the international shipping document) and return shipping instructions will be emailed to you within 1-2 business days.