Returns Are Free

Our commitment to you does not end at delivery. We offer the following services to make your return experience as pleasant as possible:

30-Day Returns

Items may be returned or exchanged within 30 days from when they were shipped.

Free Shipping

You'll get a free shipping label sent to your email.*

Start Your Return

Please contact a Diamond & Jewellery Consultant to start your return.


0800-098-8541 0800-098-8541
Email Us

Check Your Return Status

Should you wish to check the status of your return, please visit our Return Status page.

Free returns apply to Australia, Austria, Canada, Czech Republic, Denmark, Finland, France, Greece, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain, US, UK, and Sweden customers only. Two complimentary returns are allowed per customer, per year. For further details, please visit our Return Policies page.