Welcome to Blue Nile Online Returns

Items $500 or below can be returned online or you can contact us directly for items priced over $500. Items must be in original condition and cannot be engraved. Blue Nile accepts merchandise returns via mail only.

Online Returns do not apply to the following items:

  1. International returns.
  2. Non-USD currencies.
  3. Item(s) shipped over 30 days ago.
  4. Individual purchases over $500.
  5. Exchanges, repairs, or resizing.
  6. Items that became damaged or defective after delivery.
  7. Engraved items (rings excluded).
For assistance with these items (e.g. items over $500, exchanges, repairs, resizes, or to report as damaged or defective) please contact a Blue Nile Diamond and Jewelry Consultant at 1-888-565-7641. For more details on why an item cannot be returned online, read our Return Policy. Recent online returns are shown below.

Returns Are Easy

Returns are simple with just 4 easy steps. If you are the original purchaser, select "Return Purchase". If you are the recipient, please select "Return Gift".


If you are the original cardholder or purchaser, start here to initiate a refund which will be credited back to your original payment method.

Return Purchase


If you are the recipient of a gift from Blue Nile, start here to initiate a gift certificate which will be emailed to you once your return has been received and processed.

Return Gift


To check the status of your returned item, start here.

Return Status