Will I be charged sales tax?
Sales tax is only collected on orders shipped to addresses in Hawaii, Maine, Massachusetts, Mississippi, New York, Oklahoma, Pennsylvania, Rhode Island, Vermont Virginia and Washington State. Sales tax within each of these states may vary based on final package destination.
Will you create a custom piece of jewelry for me or make a small change?
Blue Nile's expert Diamond and Jewelry Consultants will help you create exactly what you want, simply call 1-888-565-7641.
What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Can you laser inscribe my diamond for me?
All of our Astor by Blue Nile™ diamonds are laser inscribed with the Astor logo and GIA report number. Most other diamonds are also inscribed with the GIA report number. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewelry Consultant at email@example.com or 1-800-242-2728.
What if I need the ring resized?
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewelry Consultant at firstname.lastname@example.org or 1-800-242-2728 to arrange your free ring resizing.
Can I buy from you if I live outside the United States?
We are proud to ship to 45 different countries and regions around the globe. View our International Shipping page for the full list of countries and regions.
What if I can't find the diamond I want on your site?
Please call 1-888-565-7641 to speak with an expert Diamond and Jewelry Consultant about a special order diamond.
Can I view a loose diamond I purchased before it’s set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
What payment methods do you accept?
Will I be liable for my diamond or jewelry while it is being shipped?
We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Blue Nile orders over $1,000, regardless of any signature waivers you may have with FedEx®.
Can you help me keep the engagement ring a surprise?
Are your prices flexible?
Blue Nile offers certified diamonds and fine jewelry at prices significantly below traditional retail with the highest quality standards in the industry.
Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service covers the majority of US cities. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you.
How can I subscribe or unsubscribe from the Blue Nile subscription list?
Can I upgrade my diamond in the future?