Terms & Conditions | Blue Nile

Terms & Conditions

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants in person at serviceca@bluenile.ca or 1-888-565-7609. If you'd like an immediate answer, you might be able to find the information you're looking for below.

Product Availability and Pricing

If you're interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at serviceca@bluenile.ca or 1-888-565-7609.

Special Orders

We want to help you find the perfect diamond. If you do not find it in our diamond inventory, please call a diamond and jewellery consultant at 1-888-565-7609.

Payment Methods

All our charges are in Canadian dollars (C$). For your convenience, we offer several methods of payment. Your bank or credit card company will process all charges in Canadian funds, as required by Blue Nile.

  • Use your Visa, MasterCard, or American Express credit card issued through any US or Canadian bank.
  • Arrange a bank wire payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of C$0 or more. (Please note that both the issuing and receiving banks will charge fees that must be included in the wire amount.)

Policy on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

As an alternative, you can:

  • Continue your order via wire transfer and receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of C$0 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.
  • Continue your order using a credit card. If you order before noon, your order will begin processing today.
  • Contact your bank and request a one-time waiver of the daily charge limit.

Shipments Are Insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Blue Nile orders, regardless of any signature waivers you may have with the carrier.

Shipping to Alternate Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card. If you would like to arrange delivery to a shipping carrier location call one of our customer service agents at 1-888-565-7609.

Diamond Reports

We ship all our loose diamonds and Build Your Own Diamond Jewellery with the accompanying diamond grading report. These grading reports are lengthy, detailed documents created by diamond grading experts from highly-respected diamond laboratories. If you do not include the diamond grading report with your return, you will be charged a replacement fee of USD $150 (or equivalent in CAD). The process of replacing these reports is an expensive one as the reports cannot simply be reprinted—the diamond must be completely re-graded by the lab and a new report issued.

Laser Inscriptions

Many of our diamonds are laser inscribed. If you find a diamond you'd like to purchase but it does not have a laser inscription, we recommend that you purchase the diamond and send it to a diamond grading lab where they can inscribe the diamond for you.

Sales and Price Reductions

At Blue Nile, we always offer the best value by providing the lowest possible price. All of our prices are final.

Return Policy

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Just call a Diamond & Jewellery Consultant at 888-565-7609, and they will give you detailed instructions. Taxes are refundable if your item is returned through the proper channels. Please note: Two complimentary returns are allowed per customer, per year.

Information on our Web Site

At Blue Nile, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Blue Nile states that carat total weight in all purchases may vary 0.05 carats from stated weight.

On the Blue Nile Web site, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewellery item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

Also, for each item containing multiple diamonds, we list the average grade and measurement for colour, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.

The Blue Nile Policy on Conflict Diamonds

At Blue Nile, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. about Blue Nile's policy on conflict diamonds and the steps we take to ensure our diamonds are from conflict free sources.

Legal Notices

Under no circumstances shall Blue Nile be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at serviceca@bluenile.ca or 1-888-565-7609.

Standard Company Policies

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at serviceca@bluenile.ca or 1-888-565-7609.


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