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30-Day Return Policy
Cancelled Orders & ReturnsTo return your purchase to Blue Nile, call 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries to speak with a Diamond and Jewellery Consultant. You will receive a Return Authorisation Code as well as detailed instructions for returning your order.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized (by a jeweller other than Blue Nile), or damaged in any way cannot be accepted for return. Returns with no Blue Nile return code, and packages that are improperly packaged or uninsured will be refused.
View our Policy on Order Cancellation.
Note: Blue Nile will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.