Terms & Conditions

Blue Nile provides this site as a useful resource for diamond shopping, and a retail location for certified loose diamonds and fine jewellery. These are the terms of use for our website for orders shipping to addresses in the United Kingdom, Austria, Belgium, Bulgaria, the Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

If you have any questions please contact one of our Diamond and Jewellery Consultants at serviceuk@bluenile.co.uk or dial 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

Please read these terms and conditions ("Terms and Conditions") carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.

These Terms and Conditions govern your use of, and any purchase from, the Blue Nile website, and constitute an agreement between you and Blue Nile. Blue Nile reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Product Availability and Pricing

You may choose to view pricing and complete your order in any one of the following currencies: British pound, Euro, Bulgarian lev, Czech koruna, Danish krone, Hungarian forint, Latvian lats, Lithuanian litas, Norwegian krone, Polish zloty, Romanian leu, Swedish krona, or Swiss franc.

If you're interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at serviceuk@bluenile.co.uk or dial 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

Sales and Price Reductions

At Blue Nile, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.

International Shipments

Purchases made through our European Web sites may be shipped to addresses in the United Kingdom, Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

We are proud to ship to customers in additional countries around the globe through our US and Canadian websites. View our Where We Ship page for a complete list of countries and to determine which of our three websites to shop.

Importer of Record

When ordering from Blue Nile, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the United States.

Prior to delivery to the recipient, the shipment may be subject to customs fees, import duties, taxes, and other charges of the destination country where applicable. These charges are always the recipient's responsibility. For further details, read about Customs, Duties and Taxes.

Value Added Tax (VAT)

Value added tax (VAT) will be applied for all orders placed on the UK website where applicable. The VAT amount is calculated based on the shipping destination of your order. Please note that this charge will appear in the shopping basket after you have entered a shipping destination. For the rates that will be applied, please see the VAT glossary.

The UK VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Blue Nile are ineligible for the VAT Retail Export Scheme because Blue Nile is an internet-based mail-order company and is ineligible to participate.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards: Use your Visa, MasterCard, or American Express credit card.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount.
  • For orders under EUR 15,000 or GBP 10,000, we accept Paypal payment.

We do not sell or accept gift certificates on our UK Website.

Note that orders shipping to Switzerland will need to have a minimum order value of CHF 180 and orders shipping to Norway will need to have a minimum order value of NOK 1,150. There are no order minimums for countries that are part of the EU.

Delivery Insurance

All shipments are fully insured. That means that your order is always shipped risk-free.

For orders shipping to the following countries the delivery insurance (or asset protection) will be provided by a premier global insurance company: Australia, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Hong Kong (SAR), Hungary, Japan, Lithuania, Latvia, Macau, Mexico, Malta, Northern Mariana Islands, New Zealand, Poland, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Taiwan and Virgin Islands. A fee of 0.20% of the value of your order will be applied during the checkout process. This insurance protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.

For added security, a signature may be required upon delivery of your Blue Nile orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Diamond Certificates

When you order a loose diamond or custom-built jewellery, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.

If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

Diamonds from Canada

We are happy to provide a broad range of high-quality diamonds from Canadian sources.

Customs, Duties and Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due.

The table below shows estimated duty and tax rates. Please be advised that Blue Nile has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewellery Consultants to assist in estimating import duties. Please contact your local customs office for further details.

Norway

Estimated Duty Rate
0%
Estimated Tax Rate
25%
Total Duty & Tax Rate Estimate: 25.0%
PHONE: 22 86 03 00

Switzerland

Estimated Duty Rate
Based on item weight. Generally less than 2% of order price.
Estimated Tax Rate
8%
Total Duty & Tax Rate Estimate: 8.0% to 10.0%
NOTE: FedEx may charge a non-refundable administrative fee if taxes are paid in advance on behalf of the customer.
PHONE: +41 (0)31 322 65 11

Order Cancellation & Return Policy

Blue Nile offers customers 30 days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant at 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries for a return authorisation code and instructions. Read more about our 30-Day Returns Policy.

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to Blue Nile, and b) our Quality Assurance analyses your diamond and verifies that it is in its original condition.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our expert Diamond and Jewellery Consultants at 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries and we would be happy to help you make your choice.

Information on Our Website

At Blue Nile, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Policy on Conflict Diamonds

At Blue Nile, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about Blue Nile's policy on conflict diamonds and the steps we take to ensure our diamonds are from conflict free sources.

Privacy Policy

We comply with the US and EU Safe Harbour privacy policies. For more detail, please read our Privacy Policy.

Legal Notices

Under no circumstances shall Blue Nile be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at serviceuk@bluenile.co.uk or dial 00800 2583 6453 from Portugal, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

Applicable Law and Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Washington, USA applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Third Party Content

Blue Nile may provide links to web pages and content of third parties ("Third Party Content") as a service to those interested in this information. Blue Nile does not monitor or have any control over any Third Party Content or third party Websites. Blue Nile does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Blue Nile does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Blue Nile, or our products or services that are provided by you to Blue Nile are non-confidential and shall become the sole property of Blue Nile. Blue Nile will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Blue Nile and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Terms and Conditions updated on October 1, 2014.