- About Blue Nile
- Contact Us
Your questions or feedback are always welcome at Blue Nile. Join in a conversation with one of our Diamond and Jewellery Consultants to help you make the right decision.
Each of our non-commissioned experts:Offer diamond jewellery guidance
Possess a passion for customer service
Answer calls in 10 seconds or less
New Zealand Contact Information
Monday - Friday:
9AM - Midnight ET
11AM - Midnight ET
Common QuestionsWill you create a custom piece of jewellery for me or make a small change?
Blue Nile's expert Diamond and Jewellery Consultants will help you create exactly what you want, simply call 0800 440782.
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
All of our Blue Nile Signature Collection diamonds are laser inscribed. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at email@example.com or 0800 440782.
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at firstname.lastname@example.org or 0800 440782 to arrange your free ring resizing.
We are proud to ship to more than 40 countries around the globe. View our International Shipping page for the full list of countries.
Please call 0800 440782 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
We are pleased to offer a wide range of high-quality, certified natural diamonds from Canadian sources.
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
For your convenience, we offer the following payment methods:
- Credit cards: Visa, MasterCard, or American Express credit card.
- Bank wire: Arrange payment through your bank and receive a 1.5% discount.
- Other payment methods: PayPal (USD orders only).
- Gift certificates may only be used for orders in US dollars.
- See our international payment methods.
We do not sell or accept gift certificates on nz.bluenile.com.
Asset Protection will be provided by a premier global insurance company for orders shipped internationally. A fee of 0.24% of the value of your order will be applied during the checkout process. This protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.
Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant for any special requests.
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
You can update your preferred status by visiting our subscription status page.
We are pleased to offer a diamond upgrade policy allowing you exchange for a larger size in the future.