International Order & Shipping Policies

These policies apply to bluenile.com web site orders to be shipped to Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan, US Virgin Islands, and all other countries outside the U.S. to which we may ship, except where noted for shipments to the U.A.E. and China. For bluenile.com web site orders to be shipped to U.S. (and APO/FPO) addresses please see our Military Shipping Policies.

For orders shipping to other countries, please visit our International Shipping page.

For additional information, please view our Terms and Conditions.

If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants in person at serviceuk@bluenile.co.uk or 00353 1 899 1351 from Latvia, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

International Shipments
We are proud to ship to customers in many countries around the globe. View our Where We Ship page for the full list of countries and currencies that we support.

Importer of Record
When ordering from Blue Nile, except for shipments to the U.A.E. and China, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the United States. For shipments to the U.A.E. and China, title and risk of loss for items order transfer to the recipient upon pick up or delivery in the U.A.E. and China.

Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility, except for shipments to the U.A.E. in which Blue Nile DMCC bears the cost of any customs fees or duties. For further details, read about Customs, Duties and Taxes.

Restrictions
Items eligible to be shipped under our international shipping policy are based on the destination country.

For shipments destined for Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan and US Virgin Islands, all products on our U.S. Web site are eligible with the exception of the following products:

  • Polishing Cloths
  • Cleaning Solutions

Shipping
All international orders will be shipped, with no additional charge, via FedEx International Priority®. Please note that the arrival times listed on the U.S. web site apply to U.S. shipping addresses only. Estimates of the international shipping delivery times can be provided by one of our Diamond and Jewellery Consultants at serviceuk@bluenile.co.uk or +1-206-336-7900.

Asset Protection
Asset Protection will be provided by a premier global insurance company for all orders shipped internationally. A fee of 0.20% of the value of your order will be applied during the checkout process, except for orders to the U.A.E. and China. This protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email. For questions about asset protection for shipments to the U.A.E., please contact serviceuk@bluenile.co.uk.

Order Payment
Blue Nile accepts payment in any of the following currencies: Australian dollar, Canadian dollar, Chinese Yuan renminbi, Hong Kong dollar, Japanese yen, Macau pataca, Mexican peso, New Taiwan dollar, New Zealand dollar, Singapore dollar, United Arab Emirates dirham, or United States dollar. For orders shipping to China, we can only accept payment in Chinese Yuan Renminbi.

Orders shipping to Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan, United Arab Emirates, or the US Virgin Islands must meet a minimum retail order value. Please see the table below for the order minimum per currency.

Currency Minimum Order Value
Australian dollar AU$ 200.00
Canadian Dollar C$200.00
Hong Kong Dollar HK$ 1,600.00
Japanese Yen JP¥ 16,600
Macau Pataca MOP 1,600.00
Mexican Peso MX$ 2,400.00
New Zealand Dollar NZ$ 260.00
Singapore Dollar SG$ 260.00
New Taiwan Dollar NT$ 6,000
US Dollar $200
UAE Dirham AED 750.00

View payment methods accepted by Blue Nile.

Customs, Duties and Taxes
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer's behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.

The table below shows estimated duty and tax rates. Please be advised that Blue Nile has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewellery Consultants to assist in estimating import duties. Please contact your local customs office for further details.

Australia
Estimated Duty Rate
Loose Diamonds: 0%
U.S. origin goods: 0%
Orders under AU$ 1,000: 0%
Other items: 5%
Estimated Tax Rate
10%
Orders under AU$ 1,000 are not subject to tax.
Total Duty & Tax Rate Estimate: 0% to 15.5%
NOTE: Orders over AU$ 1,000 may be subject to an AU$ 55.20 import fee.
PHONE: From Australia: 1300 363 263
From outside Australia: +61 2 6275 6666
China
Total Duty & Tax Rate Estimate: 17%
Guam
Estimated Duty Rate
0%
Estimated Tax Rate
4% (0% if order is less than USD $1,000)
Total Duty & Tax Rate Estimate: 0% to 4%
PHONE: (671) 475-6220
Hong Kong
Estimated Duty Rate
0%
Estimated Tax Rate
0%
Total Duty & Tax Rate Estimate: 0%
NOTE: For all orders over HKD 1,000, the Hong Kong Census & Statistics Department requires the filing of a Notice on Lodgement of Import/Export Declaration Form within 14 days receipt and declaration charges of HK$0.50 for the first HK$46,000 of order value plus $0.25 for each additional $1,000 or part thereof.
PHONE: 2815 7711
Japan
Estimated Duty Rate
Loose Diamonds: 0%
Other items: 0% to 5.5% depending on country of manufacture
Estimated Tax Rate
8%
Total Duty & Tax Rate Estimate: 8% to 13.5%
NOTE: Customers may be required to pay a 500 JPY FedEx Advancement Fee after they have received their package.
PHONE: From Japan: 03-3529-0700
From outside Japan: 81-3-3529-0700
Macau
Estimated Duty Rate
0%
Estimated Tax Rate
0%
Total Duty & Tax Rate Estimate: 0%
PHONE: 28965001
Mexico
Estimated Duty Rate
Loose Diamonds: 0%
U.S. or Canada origin goods: 0%
Other items: 0% to 20% depending on country of manufacture
Estimated Tax Rate
16%
Total Duty & Tax Rate Estimate: 16% to 35%
NOTE: Customers are required to provide an RFC number (taxpayer ID) and Importer Number to receive delivery. Fees may include: a customs processing/merchandising fee (DTA) equivalent to the greater of 0.008% of declared value or MX$223; MX$161 pre-validation fee, and US$30 formal entry fee. For orders over MX$31,409 shipping to a residence and over $1,000 shipping to a business customers will need to arrange for a private broker to clear Customs.
PHONE: From US and Canada: 1 877 44 88 728
From Mexico: 01 800 46 36 728
New Zealand
Estimated Duty Rate
Loose Diamonds: 0%
Other items: 0% to 5% depending on country of manufacture
Estimated Tax Rate
15%
For orders over NZ$ 1,000 there is a NZ$24.75 Import fee and NZ$12.50 Biosecurity Systems Entry Levy fee.
Total Duty & Tax Rate Estimate: 15% to 20%
NOTE: A free Importer Number is also required to receive delivery. Importer Numbers are assigned 1-3 days after returning this form to Customs.
PHONE: Free phone from NZ: 0800 428 786
From outside NZ: +64 9 300 5399
Northern Mariana Islands
Estimated Duty Rate
0%
Estimated Tax Rate
5.75%
Total Duty & Tax Rate Estimate: 5.75%
PHONE: 670-664-1607
Puerto Rico
Estimated Duty Rate
0%
Estimated Tax Rate
0%
Total Duty & Tax Rate Estimate: 0%
PHONE: From U.S. - 1-877-CBP-5511
From Outside the U.S. - (703) 526-4200
Singapore
Estimated Duty Rate
0%
Estimated Tax Rate
7%
Total Duty & Tax Rate Estimate: 7%
NOTE: The recipient, as the importer of record, is responsible for working with the local authorities to resolve any GST tax issues. If a GST refund is desired because an order is returned or because an exchange, repair, or resize order is assessed GST tax, the recipient is responsible for following the procedures necessary to request such refund. Tax assessment and refund decisions are made by the Singapore authorities and are not controlled by Blue Nile. Requests for copies of shipping documents needed to apply for tax refund requests may take up to 30 business days to fulfill.
PHONE: (065) 6355 2000
Taiwan
Estimated Duty Rate
0%
Estimated Tax Rate
5%
Total Duty & Tax Rate Estimate: 5%
PHONE: 02-24222310
United Arab Emirates
Estimated Duty Rates
Loose Diamonds: 0%
Gold jewellery: 1%
Gold and diamond jewellery: 1.5%
All Other Jewellery: 5%
Estimated Tax Rate
0%
Total Duty & Tax Rate Estimate: 0% to 5%
NOTE: Duties set by the UAE are non-refundable and remitted on your behalf by Blue Nile.
PHONE: 0097 06 5282216 / 0097 06 5282666
US Virgin Islands
Estimated Duty Rate
0%
Estimated Tax Rate
0%
Total Duty & Tax Rate Estimate: 0%
PHONE: From U.S. - 1-877-CBP-5511
From Outside the U.S. - (703) 526-4200

Limitations
Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Privacy
Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

Returns
To ensure your recipient will like your holiday gifts, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund as late as January 16th, 2015. Read the details of our Extended Holiday Returns Policy.

Terms and Conditions updated on June 6, 2012.