Careers at Blue Nile

To be considered for any opportunities listed below, please submit your resume and cover letter with salary requirements via email to jobs@bluenile.com or via fax to 206-336-6750.


Marketing:
Marketing Analytics Analyst
Customer Service:
Seasonal Customer Service Representatives (Multiple Openings)
 Director of Customer Service
Technology and Engineering:
Sr. Software Engineer
 Database Administrator
Finance & Operations:
Senior Accountant - Cash Management & AR
Web Operations/ IT:
QA Engineer
 Jr. QA Eningeer
Human Resources:
Receptionist
Merchandising:
Director of Merchandise Planning
 Merchandising Assistant
 Assistant Buyer
Fulfillment:
Quality Assurance Supervisor
 Seasonal Production Assistant
 Seasonal Bench Jeweler: Setter
 Seasonal Shipping Assistant/Packer
 Seasonal Engraver
 Seasonal Jewelry Polisher
 Seasonal Inventory Assistant
Bench Jeweler: Assembler
Operations:
Senior Manager of European Operations

Site Development:
Sr. Website Developer/UI Architect
 Graphic Designer
 Website Technical Program Manager
Diamond Supply:
Strategic Data Analyst
Operations
Senior Manager of European Operations

The Senior Manager of European Operations will own all aspects of the international Customer Service and Fulfillment processes at Blue Nile. This position will coordinate with all U.S.-based departments as well as external groups to achieve results. The Senior Manager of European Operations will directly oversee Customer Service, Production, Quality Assurance, Inventory Control, Shipping, and Receiving.

Essential Functions:
  • Drive European fulfillment and customer service in high-growth, high-performance environment
  • Manage team of customer service agents, bench jewelers and fulfillment personnel
  • Plan to ensure capacity is sufficient to handle peak volumes
  • Assures adherence to budgets, schedules, work plans and performance requirements
  • Optimize the distribution of work between internal and external capacity
  • Maintain industry-leading product quality
  • Ensure excellent on-time performance
  • Achieve continuous improvement in quality, productivity and lead time
  • Provide vision and leadership to maintain a positive, motivated, high-performance team
  • Work cooperatively with colleagues in the US to achieve overall company goals
Qualifications:
  • 5+ years of experience in a similar type of role
  • Proven people management skills
  • Strong sense of ownership and accountability
  • Excellent leadership skills
  • Results driven
  • Excellent verbal and written communication skills
  • Strong analytical ability
  • Bachelors degree required
To be considered for this opportunity:
Please submit resume and cover letter with salary requirements via email to jobs@bluenile.com.

Inquire about this position

About Blue Nile, Inc.
Blue Nile, Inc. is the leading online retailer of diamonds and fine jewelry. The Company delivers the ultimate customer experience, providing consumers with a superior way to buy engagement rings, wedding rings and fine jewelry. Blue Nile offers in-depth educational materials and unique online tools that place consumers in control of the jewelry shopping process. The Company offers thousands of independently certified diamonds and fine jewelry at prices significantly below traditional retail, with quality standards that are among the highest in the industry. Blue Nile can be found online at www.bluenile.com, www.bluenile.ca and www.bluenile.co.uk. Blue Nile's shares are traded on the Nasdaq Stock Market LLC under the symbol NILE.