Order and Shipping Policies

These policies apply to U.S. web site orders to be shipped to U.S. (and APO/FPO) addresses. For U.S. web site orders to be shipped to other countries please see our International Order & Shipping Policies.

For additional information, please view our Terms and Conditions.

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants in person at serviceuk@bluenile.co.uk or 00353 1 899 1351 from Italy, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

International Shipments

We are proud to ship to customers in many countries around the globe. View our Where We Ship page for the full list of countries and to determine which of our three Web sites to shop.

APO/FPO Addresses

We will ship orders under $25,000 to APO and FPO addresses via USPS priority mail. The arrival times listed are for U.S. addresses and do not generally to APO and FPO addresses.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards: Use your Visa, MasterCard or American Express card.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of EUR 0 or more.
  • Other payment methods: Blue Nile Credit Card or PayPal.

Policy on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

As an alternative, you can:

  • Continue your order via wire transfer and receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of EUR 0 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.
  • Continue your order using a credit card. If you order before noon, your order will begin processing today.
  • Contact your bank and request a one-time waiver of the daily charge limit.

Gift Certificate Policies

Our Blue Nile gift certificates may only be purchased and redeemed in US dollars. Gift certificates are sent immediately to the recipient through email. Once the recipient receives the gift certificate, it can be used immediately on bluenile.com.

For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate. If you do not wish to use a credit card to redeem your gift certificate, call customer service at 00353 1 899 1351 from Italy, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries.

Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Blue Nile is not responsible for lost or stolen gift certificates. At any time, you can view your gift certificate balance.

Blue Nile gift certificates are redeemable only at www.bluenile.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).

Shipments Are Insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Blue Nile orders to shipping destinations outside the United States, regardless of any signature waivers you may have with FedEx.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Saturday Delivery

If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Centre nearest you. If you're interested in these services, call 00353 1 899 1351 from Italy, 0800 206 1160 from the United Kingdom, or 00353 1 899 1351 for all other EU countries to speak to a diamond and jewellery consultant.

Sales Tax

Currently, sales tax is only collected on orders shipped to addresses in Washington State and New York.

Returns

To help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. Read the details of our 30-Day Returns Policy.