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Extended Holiday Return PolicyTo ensure your recipient will love your holiday gifts, items shipped from Blue Nile between November 15th and December 15th are eligible for our extended holiday return policy and can be returned to Blue Nile through January 16th, 2014. Our extended holiday return policy applies to items without engraving and in original condition; the same as our normal 30-day return policy. Please note the customer pays the return postage.
Non-Refundable ItemsEngraved jewellery items other than rings may not be returned. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program May not be returned for credit. All Blue Nile engraved rings may be returned for credit, however engraving fees are non-refundable. The removal of Blue Nile engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Blue Nile return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Blue Nile reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred G4SI insured FedEx carrier.
For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.
How to Prepare a Return or Exchange
To return a diamond or jewellery item to Blue Nile, follow the below process:
If you have any questions about our return procedure, please contact us at 888-565-7610, 24 hours a day, 7 days a week or at firstname.lastname@example.org
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Blue Nile will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Blue Nile
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorisation code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at Blue Nile, LLC. If you have any questions about your return, please call a Blue Nile Diamond & Jewellery Consultant at 888-565-7610.
Credits to Your Charge Card
Credit card purchases, Blue Nile Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Blue Nile has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order please call a Blue Nile Diamond and Jewelry Consultant at 888-565-7610. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.