- About Blue Nile
- Contact Us
30-Day Money Back Guarantee
You may return within 30 days of purchase when in its original condition except in the case of a non-refundable special order. Engraving fees, when applicable, are non-refundable. Please note the customer pays the return postage.
Orders Shipped to ChinaFor orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.
Our Return Process
Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Blue Nile), or damaged cannot be accepted for return. Engraved jewelry items, other than rings, may not be returned. All engraved rings may be returned for credit, but the engraving fee will not be refunded. The removal of engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a Blue Nile return code, and improperly or uninsured packages will be refused upon receipt.
How To Prepare A ReturnTo return a diamond or jewelry item to Blue Nile, follow our three step process:
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.
* Blue Nile will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.