- About Blue Nile
- Contact Us
Your questions or feedback are always welcome at Blue Nile. Join in a conversation with one of our Diamond and Jewelry Consultants to help you make the right decision.
Each of our non-commissioned experts:Offer diamond jewelry guidance
Possess a passion for customer service
Answer calls in 10 seconds or less
United States Contact Information
7 days a week
Monday - Friday:
9AM - Midnight ET
11AM - Midnight ET
Common QuestionsWill I be charged sales tax?
Blue Nile's expert Diamond and Jewelry Consultants will help you create exactly what you want, simply call 1 888-565-7641.
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
All of our Blue Nile Signature Collection diamonds are laser inscribed. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewelry Consultant at firstname.lastname@example.org or 1 800-242-2728.
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewelry Consultant at email@example.com or 1 800-242-2728 to arrange your free ring resizing.
We are proud to ship to more than 40 countries around the globe. View our International Shipping page for the full list of countries.
Please call 1 888-565-7641 to speak with an expert Diamond and Jewelry Consultant about a special order diamond.
We are pleased to offer a wide range of high-quality, certified natural diamonds from Canadian sources.
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
For your convenience, we offer the following payment methods:
- Credit cards: Blue Nile Credit Card, Visa, MasterCard, Diners Club, American Express, Discover or JCB card.
- Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $750 or more.
- Google Wallet
- Gift certificates may only be used for orders in US dollars.
- See our international payment methods.
We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Blue Nile orders over $1,000, regardless of any signature waivers you may have with FedEx®.
Since jewelry is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewelry Consultant for any special requests.
Blue Nile offers certified diamonds and fine jewelry at prices significantly below traditional retail with the highest quality standards in the industry.
We may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service covers the majority of US cities. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you.
You can update your preferred status by visiting our subscription status page.
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future.