- Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral material. For example, the diamond certificate is unique and carries a price CHF 185 replacement fee.
- Your Commercial Invoice will be provided to you in draft form by one of our Diamond and Jewellery Consultants. Please complete and make three copies to expedite processing of your shipment with an international carrier.
- Address your package. You will receive the address of a special destination for returns. For security reasons, do not write Blue Nile anywhere on the outside of the box.
- Call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized (by a jeweller other than Blue Nile), or damaged in any way cannot be accepted for return. Returns with no Blue Nile return code, and packages that are improperly packaged or uninsured will be refused.
View our Policy on Order Cancellation.