30-Day Return Policy

 

Check Return Status

Check the status of your returned item on our Return Status page.

Our 30-Day return policy gives you plenty of time to consider your purchase. You may return within 30 days of purchase when in its original condition except in the case of a non-refundable special order. Engraving fees, when applicable, are non-refundable. Please note the customer pays the return postage.

Extended Holiday Return Policy

To ensure your recipient will love your holiday gifts, items shipped from Blue Nile between November 15th and December 15th are eligible for our extended holiday return policy and can be returned to Blue Nile through January 16th, 2015. Our extended holiday return policy applies to items without engraving and in original condition; the same as our normal 30-day return policy.

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweller other than Blue Nile), or damaged in any way cannot be accepted for return. Engraved jewellery items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Returns with no Blue Nile return code, and packages that are improperly packaged or uninsured will be refused receipt.

How To Prepare A Return

To return a diamond or jewellery item to Blue Nile, please contact our Customer Service department at 888-565-7610 or by email at serviceca@bluenile.ca. They will provide you with detailed instructions on how to process a return from Canada. Please note, any shipping and handling fee is non-refundable.


Note: Blue Nile will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.