30-Day Return Policy Within Canada

To ensure your recipient will love your holiday gifts, items shipped from Blue Nile between November 15th and December 15th are eligible for our extended holiday return policy and can be returned to Blue Nile through January 16. Our extended holiday return policy applies to items in original condition; the same as our normal 30-day return policy.

Our Canadian Return Process

Your complete satisfaction with our product is guaranteed or items may be returned to our Canadian Authorized Return Centre or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorisation. You will only pay for return shipping within Canada and insurance fees. To receive a return authorisation for orders shipped follow the steps outlined below.

How To Prepare A Return

To return a diamond or jewellery item to Blue Nile, please contact our Customer Service department at 888-565-7609 or by email at serviceca@bluenile.ca. You will receive a Return Authorisation Code as well as detailed instructions for returning your order within Canada. Please include any GIA/GCAL/AGS diamond grading report and your appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. Also we strongly recommend insuring your return shipment for its full shipment or purchase value.

For your convenience and at your discretion, insurance can be purchased through Group 4 Securicor International (G4SI) at a discounted rate. Insurance can be purchased directly from G4SI via an online application should you select this option: www.g4si.com/bluenile.

After Your Return Has Been Received by Blue Nile

Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweller other than Blue Nile), or damaged in any way cannot be accepted for return. Returns with no Blue Nile return code, and packages that are improperly packaged or uninsured will be refused receipt. Please allow an average of 2-3 business days for review. We will contact you should we have any questions or if you require a repair quote.

For refunds, please allow an additional 7-10 business days to issue your credit and another 2-8 business days for your credit card company to post against your account. Any duty or tax charged to your original order will be automatically refunded to you where applicable. Returns for repairs and resizing will be conducted locally in Canada.

Check Return Status

Check the status of your returned item on our Return Status page.