Contact Us

Your questions or feedback are always welcome at Blue Nile. Join in a conversation with one of our Diamond and Jewellery Consultants to help you make the right decision.

Need an immediate answer? See our common questions below, or check out our full list of frequently asked questions.

Each of our non-commissioned experts:

Offer diamond jewellery guidance

Possess a passion for customer service

Answer calls in 10 seconds or less

Canada Contact Information

Call

888-565-7609

Phone Hours:

24 hours a day
7 days a week

Email

Diamond Questions:

Jewellery Questions:

Policy Questions:

(Order Status & Merchandise Returns)

Promotions Questions:

Media Questions:

Live Chat

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Monday - Friday
9AM - Midnight

Weekends
11AM - Midnight ET

Live Chat

Monday - Friday
9AM - Midnight

Weekends
11AM - Midnight ET

Dedicated chat operators are available to assist you.

Country
Prefix
Telephone
Australia
1
800 425 022
Australia - Español
+1
206 336 7914
Australia - Français
+1
206 336 7913
Australia - 日本語
+1
206 336 7915
Australia - Chinese
1
800 853 679
Austria
00
800 2583 6453
Austria - Español
00
800 2583 6453
Austria - Français
00
800 2583 6453
Belgium
00
800 2583 6453
Belgium - Español
00
800 2583 6453
Belgium - Français
0
800-262-26
Bulgaria
00
353 1 899 1351
Bulgaria - Español
00
353 1 899 1351
Bulgaria - Français
00
353 1 899 1351
Canada
888-565-7609
Canada - Français
866-441-9150
China
400-920-8555
China - Chinese
400-920-6000
Cyprus
00
353 1 899 1351
Cyprus - Español
00
353 1 899 1351
Cyprus - Français
00
353 1 899 1351
Czech Republic
00
353 1 899 1351
Czech Republic - Español
00
353 1 899 1351
Czech Republic - Français
00
353 1 899 1351
Denmark
00
800 2583 6453
Denmark - Español
00
800 2583 6453
Denmark - Français
00
800 2583 6453
Estonia
00
353 1 899 1351
Estonia - Español
00
353 1 899 1351
Estonia - Français
00
353 1 899 1351
Finland
00
800 2583 6453
Finland - Español
00
800 2583 6453
Finland - Français
00
800 2583 6453
France
00
800 2583 6453
France - Español
00
800 2583 6453
France - Français
0800 91 85 96
Germany
00
800 2583 6453
Germany - Español
00
800 2583 6453
Germany - Français
00
800 2583 6453
Greece
00
353 1 899 1351
Greece - Español
00
353 1 899 1351
Greece - Français
00
353 1 899 1351
Guam
1
800-242-2728
Guam - Español
866-441-9149
Guam - Français
866-441-9150
Guam - 日本語
866-441-9151
Hong Kong (SAR)
800-905-804
Hong Kong (SAR) - Español
+1
206 336 7914
Hong Kong (SAR) - Français
+1
206 336 7913
Hong Kong (SAR) - 日本語
+1
206 336 7915
Hong Kong (SAR) - Chinese
800-905-803
Hungary
00
353 1 899 1351
Hungary - Español
00
353 1 899 1351
Hungary - Français
00
353 1 899 1351
India
Ireland
00
800 2583 6453
Ireland - Español
00
800 2583 6453
Ireland - Français
00
800 2583 6453
Italy
00
353 1 899 1351
Italy - Español
00
353 1 899 1351
Italy - Français
00
353 1 899 1351
Japan
0
800 170 7887
Japan - Español
+1
206 336 7914
Japan - Français
+1
206 336 7913
Japan - 日本語
0
800 111 2613
Latvia
00
353 1 899 1351
Latvia - Español
00
353 1 899 1351
Latvia - Français
00
353 1 899 1351
Lithuania
00
353 1 899 1351
Lithuania - Español
00
353 1 899 1351
Lithuania - Français
00
353 1 899 1351
Luxembourg
00
800 2583 6453
Luxembourg - Español
00
800 2583 6453
Luxembourg - Français
800-8-8076
Macau
00
800 2200 2100
Macau - Español
+1
206 336 7914
Macau - Français
+1
206 336 7913
Macau - 日本語
+1
206 336 7915
Country
Prefix
Telephone
Macau - Chinese
00
800 1480 0800
Malta
00
353 1 899 1351
Malta - Español
00
353 1 899 1351
Malta - Français
00
353 1 899 1351
Mexico
0
1 800 681 8179
Mexico - Español
0
1 800 681 6717
Mexico - Français
+1
206 336 7913
Mexico - 日本語
+1
206 336 7915
Netherlands
00
353 1 899 1351
Netherlands - Español
00
353 1 899 1351
Netherlands - Français
00
353 1 899 1351
New Zealand
0
800 440782
New Zealand - Español
+1
206 336 7914
New Zealand - Français
+1
206 336 7913
New Zealand - 日本語
+1
206 336 7915
Northern Mariana Islands
1-800-242-2728
Northern Mariana Islands - Español
866-441-9149
Northern Mariana Islands - Français
866-441-9150
Northern Mariana Islands - 日本語
866-441-9151
Norway
00
800 2583 6453
Norway - Español
00
800 2583 6453
Norway - Français
00
800 2583 6453
Poland
00
800 2583 6453
Poland - Español
00
800 2583 6453
Poland - Français
00
800 2583 6453
Portugal
00
800 2583 6453
Portugal - Español
00
800 2583 6453
Portugal - Français
00
800 2583 6453
Puerto Rico
800 242 2728
Puerto Rico - Español
877 246 9326
Puerto Rico - Français
866-441-9150
Puerto Rico - 日本語
866-441-9151
Romania
00
353 1 899 1351
Romania - Español
00
353 1 899 1351
Romania - Français
00
353 1 899 1351
Singapore
001
800 2200 2100
Singapore - Español
+1
206 336 7914
Singapore - Français
+1
206 336 7913
Singapore - 日本語
+1
206 336 7915
Singapore - Chinese
001
800 1480 0800
Slovakia
00
353 1 899 1351
Slovakia - Español
00
353 1 899 1351
Slovakia - Français
00
353 1 899 1351
Slovenia
00
353 1 899 1351
Slovenia - Español
00
353 1 899 1351
Slovenia - Français
00
353 1 899 1351
South Korea
Spain
00
800 2583 6453
Spain - Español
900-838340
Spain - Français
00
800 2583 6453
Sweden
00
800 2583 6453
Sweden - Español
00
800 2583 6453
Sweden - Français
00
800 2583 6453
Switzerland
00
800 2583 6453
Switzerland - Español
00
800 2583 6453
Switzerland - Français
0
800 802 531
Taiwan
00
800 2200 2100
Taiwan - Español
+1
206 336 7914
Taiwan - Français
+1
206 336 7913
Taiwan - 日本語
+1
206 336 7915
Taiwan - Chinese
00
800 1480 0800
United Arab Emirates - العربية
800 0353 0016
United Arab Emirates
800 0353 0016
United Arab Emirates - Español
+1
206 336 7914
United Arab Emirates - Français
+1
206 336 7913
United Arab Emirates - 日本語
+1
206 336 7915
United Kingdom
0800 206 1160
United Kingdom - Español
0800 206 1160
United Kingdom - Français
0800 206 1160
United States
1
800-242-2728
United States - Español
866-441-9149
United States - Français
866-441-9150
United States - 日本語
866-441-9151
United States - Chinese
866-441-5391
Virgin Islands
800 242 2728
Virgin Islands - Español
877 871 4826
Virgin Islands - Français
877 526 6226
Virgin Islands - 日本語
866-441-9151

Common Questions

Will you create a custom piece of jewellery for me or make a small change?

At this time we do not alter our jewellery. However, you can combine your choice of settings and certified diamonds to create a unique ring, pendant or earrings.

Do you sell fancy colour diamonds?

View our collection of rare fancy coloured diamonds.

What if I want to return my order and I cannot find the certificate or appraisal?

Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. If the certificate is not with your return, you will be charged a replacement fee.

Can you laser inscribe my diamond for me?

All of our Blue Nile Signature Collection diamonds are laser inscribed. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at serviceca@bluenile.ca or 888-565-7609.

What if I need the ring resized?

Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at serviceca@bluenile.ca or 888-565-7609 to arrange your free ring resizing.

What if I can't find the diamond I want on your site?

Please call 888-565-7609 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.

What payment methods do you accept?

All our charges are in Canadian dollars (C$). For your convenience, we offer the following payment methods:

  • Credit cards: Visa, MasterCard, and American Express issued through any US or Canadian bank.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of C$750 or more.
  • See our international payment methods.

Will I be liable for my diamond or jewellery while it is being shipped?

We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Blue Nile orders, regardless of any signature waivers you may have with FedEx®.

Can you help me keep the engagement ring a surprise?

Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant for any special requests.

Are your prices flexible?

Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.

How can I subscribe or unsubscribe from the Blue Nile subscription list?

You can update your preferred status by visiting our subscription status page.

Can I upgrade my diamond in the future?

We are pleased to offer a diamond upgrade policy allowing you exchange for a larger size in the future.