Contact Us

Your questions or feedback are always welcome at Blue Nile. Join in a conversation with one of our Diamond and Jewellery Consultants to help you make the right decision.

Communicate the way you prefer. Need an immediate answer? See our frequently asked questions below.

Each of our non-commissioned experts:

Offer diamond jewellery guidanceOffer diamond jewellery guidance
Possess a passion for customer servicePossess a passion for customer service
Answer calls in 10 seconds or lessAnswer calls in 10 seconds or less

Canada Contact Information


Call

Call

Canada:888-565-7609
US:800-242-2728
US Toll:+1-206-336-7900
Phone Hours:24 hours a day
7 days a week
Email

Email

Chat

Chat

Chat Hours:
Monday - Friday:
9AM - Midnight ET

Weekends:
11AM - Midnight ET
COUNTRY PREFIX TELEPHONE
Australia 1 800 425 022
Australia - Español +1 206 336 7914
Australia - Français +1 206 336 7913
Australia - 日本語 +1 206 336 7915
Australia - Chinese 1 800 853 679
Austria 00 800 2583 6453
Austria - Español 00 800 2583 6453
Austria - Français 00 800 2583 6453
Belgium 00 800 2583 6453
Belgium - Español 00 800 2583 6453
Belgium - Français 0 800 262 26
Bulgaria 00 353 1 899 1351
Bulgaria - Español 00 353 1 899 1351
Bulgaria - Français 00 353 1 899 1351
Canada 888 565 7609
Canada - Français 866 441 9150
China 400 920 8555
China - Chinese 400 920 6000
Cyprus 00 353 1 899 1351
Cyprus - Español 00 353 1 899 1351
Cyprus - Français 00 353 1 899 1351
Czech Republic 00 353 1 899 1351
Czech Republic - Español 00 353 1 899 1351
Czech Republic - Français 00 353 1 899 1351
Denmark 00 800 2583 6453
Denmark - Español 00 800 2583 6453
Denmark - Français 00 800 2583 6453
Estonia 00 353 1 899 1351
Estonia - Español 00 353 1 899 1351
Estonia - Français 00 353 1 899 1351
Finland 00 800 2583 6453
Finland - Español 00 800 2583 6453
Finland - Français 00 800 2583 6453
France 00 800 2583 6453
France - Español 00 800 2583 6453
France - Français 0800 91 85 96
Germany 00 800 2583 6453
Germany - Español 00 800 2583 6453
Germany - Français 00 800 2583 6453
Greece 00 353 1 899 1351
Greece - Español 00 353 1 899 1351
Greece - Français 00 353 1 899 1351
Guam 800 242 2728
Guam - Español 866 441 9149
Guam - Français 866 441 9150
Guam - 日本語 866 441 9151
Hong Kong (SAR) 800 905 804
Hong Kong (SAR) - Español +1 206 336 7914
Hong Kong (SAR) - Français +1 206 336 7913
Hong Kong (SAR) - 日本語 +1 206 336 7915
Hong Kong (SAR) - Chinese 800 905 803
Hungary 00 353 1 899 1351
Hungary - Español 00 353 1 899 1351
Hungary - Français 00 353 1 899 1351
Ireland 00 800 2583 6453
Ireland - Español 00 800 2583 6453
Ireland - Français 00 800 2583 6453
Italy 00 353 1 899 1351
Italy - Español 00 353 1 899 1351
Italy - Français 00 353 1 899 1351
Japan 0 800 170 7887
Japan - Español +1 206 336 7914
Japan - Français +1 206 336 7913
Japan - 日本語 0 800 111 2613
Latvia 00 353 1 899 1351
Latvia - Español 00 353 1 899 1351
Latvia - Français 00 353 1 899 1351
Lithuania 00 353 1 899 1351
Lithuania - Español 00 353 1 899 1351
Lithuania - Français 00 353 1 899 1351
Luxembourg 00 800 2583 6453
Luxembourg - Español 00 800 2583 6453
Luxembourg - Français 800 8 8076
Macau 00 800 2200 2100
Macau - Español +1 206 336 7914
Macau - Français +1 206 336 7913
Macau - 日本語 +1 206 336 7915
Macau - Chinese 00 800 1480 0800
Malta 00 353 1 899 1351
Malta - Español 00 353 1 899 1351
Malta - Français 00 353 1 899 1351
Mexico 0 1 800 681 8179
Mexico - Español 0 1 800 681 6717
Mexico - Français +1 206 336 7913
Mexico - 日本語 +1 206 336 7915
 
   
COUNTRY PREFIX TELEPHONE
Netherlands 00 353 1 899 1351
Netherlands - Español 00 353 1 899 1351
Netherlands - Français 00 353 1 899 1351
New Zealand 0 800 440782
New Zealand - Español +1 206 336 7914
New Zealand - Français +1 206 336 7913
New Zealand - 日本語 +1 206 336 7915
Northern Mariana Islands 1 800 242 2728
Northern Mariana Islands - Español 866 441 9149
Northern Mariana Islands - Français 866 441 9150
Northern Mariana Islands - 日本語 866 441 9151
Norway 00 800 2583 6453
Norway - Español 00 800 2583 6453
Norway - Français 00 800 2583 6453
Poland 00 800 2583 6453
Poland - Español 00 800 2583 6453
Poland - Français 00 800 2583 6453
Portugal 00 800 2583 6453
Portugal - Español 00 800 2583 6453
Portugal - Français 00 800 2583 6453
Puerto Rico 800 242 2728
Puerto Rico - Español 877 246 9326
Puerto Rico - Français 866 441 9150
Puerto Rico - 日本語 866 441 9151
Romania 00 353 1 899 1351
Romania - Español 00 353 1 899 1351
Romania - Français 00 353 1 899 1351
Singapore 001 800 2200 2100
Singapore - Español +1 206 336 7914
Singapore - Français +1 206 336 7913
Singapore - 日本語 +1 206 336 7915
Singapore - Chinese 001 800 1480 0800
Slovakia 00 353 1 899 1351
Slovakia - Español 00 353 1 899 1351
Slovakia - Français 00 353 1 899 1351
Slovenia 00 353 1 899 1351
Slovenia - Español 00 353 1 899 1351
Slovenia - Français 00 353 1 899 1351
Spain 00 800 2583 6453
Spain - Español 900 838340
Spain - Français 00 800 2583 6453
Sweden 00 800 2583 6453
Sweden - Español 00 800 2583 6453
Sweden - Français 00 800 2583 6453
Switzerland 00 800 2583 6453
Switzerland - Español 00 800 2583 6453
Switzerland - Français 0 800 802 531
Taiwan 00 800 2200 2100
Taiwan - Español +1 206 336 7914
Taiwan - Français +1 206 336 7913
Taiwan - 日本語 +1 206 336 7915
Taiwan - Chinese 00 800 1480 0800
United Arab Emirates 800 0353 0016
United Arab Emirates - Español +1 206 336 7914
United Arab Emirates - Français +1 206 336 7913
United Arab Emirates - 日本語 +1 206 336 7915
United Kingdom 0800 206 1160
United Kingdom - Español 0800 206 1160
United Kingdom - Français 0800 206 1160
United States 800 242 2728
United States - Español 866 441 9149
United States - Français 866 441 9150
United States - 日本語 866 441 9151
United States - Chinese 866 441 5391
Virgin Islands 800 242 2728
Virgin Islands - Español 877 871 4826
Virgin Islands - Français 877 526 6226
Virgin Islands - 日本語 866 441 9151

If you have any difficulty using our freephone services, you can always reach Blue Nile Customer Service at +1-206-336-7900 (English), +1-206-336-7909 (Chinese), +1-206-336-7915 (Japanese), +1-206-336-7913 (French), or +1-206-336-7914 (Spanish).



Common Questions

Will you create a custom piece of jewellery for me or make a small change?

At this time we do not alter our jewellery. However, you can combine your choice of settings and certified diamonds to create a unique ring, pendant or earrings.

Do you sell fancy coloured diamonds?

View our collection of rare fancy coloured diamonds.

What if I want to return my order and I cannot find the certificate or appraisal?

Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. If the certificate is not with your return, you will be charged a replacement fee.

Can you laser inscribe my diamond for me?

All of our Blue Nile Signature Collection diamonds are laser inscribed. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at serviceca@bluenile.ca or 888-565-7609.

What if I need the ring resized?

Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at serviceca@bluenile.ca or 888-565-7609 to arrange your free ring resizing.

What if I can't find the diamond I want on your site?

Please call 888-565-7609 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.

What payment methods do you accept?

All our charges are in Canadian dollars (C$). For your convenience, we offer the following payment methods:

  • Credit cards: Visa, MasterCard, and American Express issued through any US or Canadian bank.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of C$750 or more.
  • See our international payment methods.
Will I be liable for my diamond or jewellery while it is being shipped?

We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Blue Nile orders, regardless of any signature waivers you may have with FedEx®.

Can you help me keep the engagement ring a surprise?

Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant for any special requests.

Are your prices flexible?

Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.

How can I subscribe or unsubscribe from the Blue Nile subscription list?

You can update your preferred status by visiting our subscription status page.                   

Can I upgrade my diamond in the future?

We are pleased to offer a diamond upgrade policy allowing you exchange for a larger size in the future.


You are also welcome to try our full list of Frequently Asked Questions