- About Blue Nile
- Contact Us
Your questions or feedback are always welcome at Blue Nile. Join in a conversation with one of our Diamond and Jewellery Consultants to help you make the right decision.
Communicate the way you prefer. Need an immediate answer? See our frequently asked questions below.
Each of our non-commissioned experts:Offer diamond jewellery guidance
Possess a passion for customer service
Answer calls in 10 seconds or less
Austria Contact Information
CallAustria:00800 2583 6453
Europe:00353 1 899 1351
7 days a week
Common QuestionsWill you create a custom piece of jewellery for me or make a small change?
Blue Nile's expert Diamond and Jewellery Consultants will help you create exactly what you want, simply call 00800 2583 6453.
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A EUR125 fee will be charged to replace the certificate.
All of our Blue Nile Signature Collection diamonds are laser inscribed. If you find a diamond that is not laser inscribed, we would be happy to inscribe it for you. Simply contact a Diamond and Jewellery Consultant at firstname.lastname@example.org or 00800 2583 6453.
Blue Nile offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewellery Consultant at email@example.com or 00800 2583 6453 to arrange your free ring resizing.
We are proud to ship to more than 40 countries around the globe. View our International Shipping page for the full list of countries.
Please call 00800 2583 6453 to speak with an expert Diamond and Jewellery Consultant about a special order diamond.
We are pleased to offer a wide range of high-quality, certified natural diamonds from Canadian sources.
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Blue Nile and we will create your custom ring for you.
For your convenience, we offer the following payment methods:
- Credit cards: Visa, MasterCard or American Express credit card.
- Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of EUR500 or more.
- See our international payment methods.
We do not sell or accept gift certificates on at.bluenile.co.uk.
All shipments are full insured. That means your order shipment is always risk-free.
For orders shipping to Bulgarai, Cyprus, Poland, and Romania, the delivery insurance (or asset protection) will be provided by a premier global insurance company. A fee of 0.24% of the value of your order will be applied during the checkout process. This insurance protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.
For added security, a signature may be required upon delivery of your Blue Nile orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.
Since jewellery is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can expedite your delivery, or we can ship your order to an address other than your home. Please contact a Diamond and Jewellery Consultant for any special requests.
Blue Nile offers certified diamonds and fine jewellery at prices significantly below traditional retail with the highest quality standards in the industry.
You can update your preferred status by visiting our subscription status page.
We are pleased to offer a diamond upgrade policy allowing you exchange for a larger size in the future.