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Top Performing E-tailers Receive Bizrate.com's
"Circle of Excellence" Platinum Awards for Holiday 2002
Comparison-Shopping Marketplace Recognizes The Best of The Best E-tailers As Rated By Online Shoppers During The Holidays
Los Angeles, January 14, 2002 – BizRate.com (www.bizrate.com) announced today its third annual "Circle of Excellence" Platinum awards recognizing 20 of the best of the best e-tailers for their outstanding performance over the critical holiday season. These select awards are based on direct, unbiased feedback from over one and a half million customer surveys — collected at the point-of-sale and after delivery of goods — from over 2,000 merchant sites over the course of the 2002 holiday season (November 25–December 25).
"We are pleased to pay tribute to the top merchants who consistently led the industry in superior customer satisfaction during the busiest and most crucial shopping season of the year," said Chuck Davis, president and CEO of BizRate.com. "On behalf of BizRate.com shoppers, I commend these merchants for providing an excellent shopping experience from the moment consumers enter their site to the time when their purchase is delivered promptly on their doorstep."
BizRate.com "Circle of Excellence" Platinum award recipients, listed alphabetically and with categories are:
- Blue Nile, Inc — www.bluenile.com (Gifts & Jewelry).
- Booksamillion.com — www.booksamillion.com (Books). A second year winner.
- B&H Photo-Video.com Corp. — www.bandhphotovideo.com (Consumer Electronics).
- Campmor.com — www.campmor.com (Sporting Goods). A third year winner.
- Carrot's Ink Cartridges — www.carrotink.com (Office Supplies). A second year winner.
- CircuitCity — www.circuitcity.com (Electronics). A second year winner.
- Clinique — www.clinique.com (Health & Beauty).
- Crutchfield — www.crutchfield.com. (Electronics) A third year winner.
- EBgames — www.ebgames.com (Toys & Games).
- Fossil — www.fossil.com (Apparel). A third year winner.
- Gamestop.com — www.games.stop.com (Toys & Games).
- Gloss — www.gloss.com (Health & Beauty).
- Lenox Collections — www.lenoxcollections.com (Home & Garden). A second year winner.
- Multi-wave.com — www.mwave.com (Computer Goods). A third year winner.
- The Perfume Spot — www.perfumespot.com (Heath & Beauty).
- Perfumania — www.perfumemania.com (Health & Beauty). A second year winner.
- QVC — www.qvc.com (General Merchandise). A second year winner.
- Scentiments.com — www.scientiments.com (Health & Beauty). A second year winner.
- Tower Hobbies — www.towerhobbies.com (Hobbies & Toys) A third year winner.
- The Vermont Teddy Bear Company — www.thevermontteddybearcompany.com (Gifts).
Circle of Excellence Methodology
In order to win a " Circle of Excellence" Platinum award, BizRate.com e-tailers must demonstrate outstanding performance during the 2001 holiday season (November 25 - December 25), be in the top 8% of total Gold Merchant Point-of-Sale survey volume, and achieve a performance rating above the BizRate.com Gold Star average on seven service metrics concerning seven key satisfaction metrics including:
Industry Average (10-point scale)
Ease of ordering 8.71
Product selection and availability 8.43
On-time delivery 8.60
Customer support 8.25
Repurchase intent 8.58
Product met expectations 8.90
Point-of-sale satisfaction 8.62
BizRate.com's marketplace already features more than 2,000 quality, customer-rated online merchants. Gold Star merchants allow themselves to be surveyed at the point of purchase by consumers regarding their online shopping experience. In addition, BizRate.com surveys customers a second time after a purchase has been delivered to better quantify such items as on-time delivery and a customer's intent to return to the merchant in the future. BizRate.com's POS monitoring system is free of charge to merchants and ratings are unbiased buyer ratings — to ensure the independence of all ratings.
About BizRate.com
Founded in 1996 and based in Los Angeles, BizRate.com (www.bizrate.com) is the leading comparison shopping site on the Web, and a leading provider of e-commerce research. The BizRate.com site offers shoppers best-of-breed comparison shopping features, including user-friendly Smiley Scale™ merchant reliability ratings compiled from a vast proprietary feedback network consisting of over 2,000 stores, who allow BizRate to solicit direct feedback at the point-of-sale and after fulfillment from over 10 million customers each month. In addition to merchant reliability information, BizRate.com offers product specs, consumer ratings and reviews of products, a comprehensive price comparison, including taxes, shipping and handling, as well as hundreds of special offers across 20 popular shopping categories. Consistently ranked in the top 5 e-commerce sites on the Web, BizRate.com a privately held company. BizRate.com ratings appear on Consumer Reports Online and in Consumer Reports magazine.
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