I loved them for as long as they lasted. One of the earings fell out of my ear after 5 days of owning them and it is done. I would think that for as much as I paid for them, they would be of better quality. I did call your service number last Monday and spoke to Sayuri at ext: 5028. She said she would contact the buyer about replacing the one earing. I have not as yet heard back from her. As darling as the earings are, I am so disappointed with the quality.